Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie McClary

Palm Bay,FL

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Dermatology Technician

Health First
02.2023 - Current

    • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
    • Obtained client medical history, medication information, symptoms, and allergies.
    • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
    • Evaluated patient histories and medical records for accuracy and completeness.
    • Utilized medical software (EMA) to document and track patient progress.
    • Triaged patients in office or by phone to assess severity of conditions.
    • Taught patients about medications, procedures, and care plan instructions.
    • Called and faxed pharmacies to submit prescriptions and refills.
    • Assisted physicians with minor surgeries and biopsies, including preparing operating room and sterilizing instruments.
    • Sanitized, restocked, and organized exam rooms and medical equipment.

Baker to Manager

Crumbl Cookie
02.2022 - 02.2023
    • Produced consistently high-quality baked goods for customers.
    • Collaborated with team members to complete tasks and maintain smooth running of bakery.
    • Operated and maintained bakery equipment, including ovens and mixers.
    • Complied with health and safety codes to protect staff and customers.
    • Managed customer service operations, including taking orders and resolving complaints.
    • Trained and supervised new employees on bakery operations and procedures.
    • Resolved customer concerns with positive approach and constructive strategies.
    • Operated cash registers and processed payments accurately.
    • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Student/Aesthetician in Training

The Salon Professional Academy - Melbourne
12.2020 - 06.2021
    • Performed facials and other treatments such as Microdermabrasion and High Frequency.
    • Removed hair through waxing and plucking.
    • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
    • Maintained regular client list and successfully handled walk-in customers.
    • Used social media platforms to promote salon and services.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Provided pre- and post-service consultations to accurately assess clients' needs.
    • Increased revenue through effective customer service and inventory management.

Loan Processor

Sourcepoint
04.2020 - 09.2020
    • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
    • Prepared documents for underwriting by verifying client income, credit reports, and other information.
    • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
    • Set up and completed loan submission packages.
    • Utilized loan origination software to process and track loan applications.
    • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
    • Handled any conditions sent from underwriting departments.
    • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
    • Provided quick turnaround times to maintain fast-past schedule.

PBX Operator

Licking Memorial Hospital
09.2018 - 03.2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Created and maintained company phone directory with current extensions and staff information.
  • Announced important information and emergency notifications over PA system.
  • Contacted appropriate physicians needed during night shift for on call situations.
  • Handled all medical and fire emergency calls, contacting appropriate personnel to ensure safety of all individuals.

Education

Certification - Full Specialist

The Salon Professional Academy - Melbourne
Melbourne, FL
06.2021

High School Diploma -

Newark High School
Newark, OH
05.2017

Skills

    • Medical Terminology
    • Dermatological Diagnostics
    • Skin Cancer Awareness
    • Patch Testing Expertise
      • Wound Care Management
      • Surgical Assistance Capabilities
      • Skin Biopsy Techniques
      • Clinical Documentation Abilities

Certification

  • CDT - Certified Dermatology Technician - May 2023

Timeline

Certified Dermatology Technician

Health First
02.2023 - Current

Baker to Manager

Crumbl Cookie
02.2022 - 02.2023

Student/Aesthetician in Training

The Salon Professional Academy - Melbourne
12.2020 - 06.2021

Loan Processor

Sourcepoint
04.2020 - 09.2020

PBX Operator

Licking Memorial Hospital
09.2018 - 03.2020

Certification - Full Specialist

The Salon Professional Academy - Melbourne

High School Diploma -

Newark High School

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