Stephanie McCleery
Hillsboro,OR
Summary
To transition from my current role as an escrow officer to a Benefit Program Senior Specialist for the State of Missouri. I am seeking a challenging and rewarding role where I can utilize my strong leadership skills, knowledge of collaborating with community resources, and passion for helping others. My objective is to lead a team by efficiently managing and administering trust, accountability and professionalism. Ensuring staff receive the support they need. I aim to streamline processes, improve program effectiveness, and enhance customer satisfaction by providing guidance, training and support to my team. My goal is to make a positive impact through the culture of team work and work life balance to contribute to the overall success of the organization and mission.
Overview
11
11
years of professional experience
Work History
Escrow Officer
Ticor Title Company Of Oregon
07.2021 - Current
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Assisted in training new employees on company policies, procedures, and software systems used in the escrow process.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Escrow Assistant/Escrow Closer
Ticor Title Company Of Oregon
12.2014 - 07.2021
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
Front Desk Coordinator
Ticor Title Company Of Oregon
11.2012 - 12.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Assisted in training new staff members on front desk procedures and company policies.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
Education
Bachelor of Science - Sociology
Portland State University
Portland, OR06.2011
Skills
- Escrow management
- Industry Networking
- Customer Service
- Active Listening
- Decision-Making
- Regulatory Compliance
- Multitasking Abilities
- Reliability
- Written Communication
- Time Management
- Problem-solving aptitude
- Relationship Building
Timeline
Escrow Officer
Ticor Title Company Of Oregon
07.2021 - Current
Escrow Assistant/Escrow Closer
Ticor Title Company Of Oregon
12.2014 - 07.2021
Front Desk Coordinator
Ticor Title Company Of Oregon
11.2012 - 12.2014
Bachelor of Science - Sociology
Portland State University
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