Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie McClendon

Merced,CA

Summary

Passionate and people-oriented customer support expert ready to pivot talents into the realm of talent acquisition, leveraging exceptional communication, relationship-building, and analytical skills to connect top-tier candidates with their dream careers.

Overview

6
6
years of professional experience

Work History

Special Education Paraeducator

Every Special Child
02.2023 - Current

• Provide compassionate one-on-one assistance to over 20 students with diverse learning needs, fostering an inclusive and supportive classroom environment.
• Collaborate with teachers and specialists to implement individualized education plans (IEPs) and behavioral intervention strategies, resulting in measurable academic and social progress.
• Cultivate strong relationships with students, parents, and faculty, effectively resolving conflicts and ensuring a positive and harmonious learning atmosphere.
• Utilize creativity and resourcefulness to develop engaging and interactive learning materials, enhancing students' participation and enthusiasm for learning.
• Maintain accurate records and documentation of student progress, adhering to privacy regulations and utilizing data to identify areas for improvement.

Childcare Specialist

Care.com
05.2020 - 02.2023
  • Utilized keen observation and analytical skills to identify individual child needs and behavior patterns, tailoring care and intervention plans accordingly.
  • Managed and supervised over 10+ children ages 0-10, adeptly handling diverse needs, personalities, and schedules.
  • Established and maintained meaningful relationships with parents, colleagues, and community members in childcare, demonstrating the ability to build rapport and trust.
  • Possessed strong networking skills, which can be leveraged in HR talent acquisition to connect with prospective candidates, industry professionals, and hiring managers.
  • Cultivated effective communication skills to engage positively with children, resolving conflicts and fostering a cooperative and respectful atmosphere.

Guest Services Supervisor

DKN Hotels
06.2019 - 04.2020
  • Led a team of 5+ front desk staff, ensuring smooth check-in and check-out processes for over 70 guests daily.
  • Conducted regular performance evaluations for front desk staff, identifying areas for improvement and establishing training plans to enhance skills.
  • Effectively communicated with various departments to coordinate seamless guest experiences and resolve operational issues.
  • Assisted the hotel's HR department in conducting initial candidate screenings, evaluating applicants' qualifications, and providing feedback.
  • Utilized analytics software to track front desk performance metrics, identifying trends and recommending process improvements to senior management.

Customer Support Specialist

Conduent
05.2017 - 06.2019
  • Demonstrated exceptional communication and problem-solving skills while providing top-notch customer support in a fast-paced call center environment. Successfully resolved complex inquiries, diffused tense situations, and ensured customer satisfaction, maintaining an average customer service rating of 95%
  • Proven ability to handle high call volumes and manage multiple tasks simultaneously. Excelled in efficiently documenting customer interactions, updating databases, and maintaining accurate records, showcasing a strong attention to detail.
  • Utilized call center metrics and data analysis to identify patterns, trends, and opportunities for process improvement. Applied analytical insights to optimize call center operations, resulting in a 15% reduction in average call handling time.
  • Expertly navigated call center protocols and compliance requirements. Now poised to apply this proficiency to maintain and manage HR-related documentation, ensuring adherence to company policies and legal regulations.
  • Thrived in a collaborative call center environment, supporting colleagues and sharing insights. Enthusiastically looking forward to joining HR teams, contributing to group projects, and fostering a cohesive and productive work atmosphere.

Education

Associate of Science - Psychology

Merced College
Merced, CA
2024

Skills

  • Analytical and Critical Thinking
  • Strategic Planning
  • Training and Development
  • Administrative Support
  • Operations Support
  • Customer Service Expertise
  • Relationship-Building
  • Excellent Communication
  • Data Analysis
  • Leadership

Timeline

Special Education Paraeducator

Every Special Child
02.2023 - Current

Childcare Specialist

Care.com
05.2020 - 02.2023

Guest Services Supervisor

DKN Hotels
06.2019 - 04.2020

Customer Support Specialist

Conduent
05.2017 - 06.2019

Associate of Science - Psychology

Merced College
Stephanie McClendon