Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie McClusky

Liverpool

Summary

Proactive professional with a strong ability to adapt to new challenges and environments. Proven track record in problem-solving and building effective relationships with clients and team members. Experienced in cash handling, inventory management, and delivering exceptional customer service in fast-paced settings. Committed to enhancing team success and improving customer satisfaction through efficient practices and collaboration.

Overview

13
13
years of professional experience

Work History

Cashier

Walmart
Camillus
12.2017 - 11.2018
  • Processed customer transactions with accuracy and efficiency at checkout.
  • Assisted customers with product inquiries and navigation throughout store.
  • Maintained cleanliness and organization of checkout area for optimal operations.
  • Handled cash, credit, and gift card transactions securely to ensure safety.
  • Collaborated with team members to restock shelves promptly and efficiently.
  • Provided friendly service to enhance overall customer shopping experience.
  • Participated in training sessions to improve knowledge of products and services.
  • Completed daily recovery tasks to ensure neatness and productivity of areas.

Cashier

Tops Friendly Markets
Camillus
06.2016 - 12.2016
  • Processed customer transactions efficiently at Tops Friendly Markets.
  • Maintained accurate cash drawer and balanced at end of shifts.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including counter-tops, registers, windowsills and floors.

Assistant Key Holder

Payless Shoe source
Syracuse
09.2014 - 06.2015
  • Assisted in managing daily store operations and maintaining inventory accuracy.
  • Supported key holder duties by opening and closing the store as needed.
  • Collaborated with team members to provide exceptional customer service experiences.
  • Trained new staff on store procedures and effective sales techniques.
  • Monitored merchandise displays to ensure compliance with visual standards.
  • Handled cash register transactions and processed customer payments efficiently.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Participated in stock replenishment and organized backroom inventory effectively.
  • Processed returns, exchanges, layaways, special orders, gift cards.
  • Organized backroom stock areas for easy access by associates.
  • Analyzed weekly sales data to identify trends or opportunities for improvement.
  • Actively promoted products and services to customers.
  • Monitored sales floor to ensure adherence to customer service standards.
  • Participated in regular staff meetings with management team members.
  • Reconciled registers at the end of each shift while following standard operating procedures.
  • Greeted customers and provided assistance with selections.
  • Provided backup coverage for the Store Manager during absences or peak periods.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.

Assistant Manager

family dollar
Syracuse
08.2013 - 05.2015
  • Assisted in managing store operations and ensuring compliance with company policies.
  • Coordinated employee schedules to optimize coverage during peak hours.
  • Trained new staff on customer service standards and store procedures.
  • Implemented merchandising strategies to enhance product visibility and sales.
  • Monitored inventory levels and assisted in stock replenishment efforts.
  • Resolved customer inquiries and complaints efficiently to maintain satisfaction.
  • Collaborated with team members to achieve daily operational goals.
  • Maintained a clean and organized store environment for customers and staff.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Assistant Manager

Perfumania
Syracuse
11.2012 - 09.2013
  • Assisted in managing store operations and ensuring compliance with company policies.
  • Trained new staff on customer service standards and store procedures.
  • Implemented merchandising strategies to enhance product visibility and sales.
  • Monitored inventory levels and assisted in stock replenishment efforts.
  • Maintained a clean and organized store environment for customers and staff.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Proposed or approved modifications to project plans.

Key Holder Supervisor

Claires Stores Inc
Syracuse
04.2012 - 05.2013
  • Supervised daily store operations and maintained a high standard of customer service.
  • Managed cash handling procedures and ensured accurate register operations.
  • Trained and mentored new team members on company policies and procedures.
  • Organized merchandise displays to enhance product visibility and appeal.
  • Conducted inventory checks to maintain stock levels and prevent shortages.
  • Handled customer inquiries and resolved issues with professionalism and care.
  • Enforced loss prevention strategies to protect store assets and minimize shrinkage.
  • Performed daily cash management duties including deposits, audits.
  • Tracked sales data to ensure accurate inventory levels.
  • Responded promptly to customer inquiries regarding product availability.
  • Recruited, interviewed and trained new key holders.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Counted and balanced registers.

cashier

wendys
Syracuse
09.2011 - 09.2012
  • Processed customer transactions accurately and efficiently at the checkout.
  • Handled cash, credit, and gift card transactions securely.
  • Maintained cleanliness and organization of the checkout area.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.

cashier

Dollar Tree Distribution Center
Syracuse
01.2009 - 07.2009
  • Processed customer transactions accurately and efficiently at the checkout.
  • Maintained cleanliness and organization of the checkout area.
  • Handled cash, credit, and gift card transactions securely.
  • Collaborated with team members to restock shelves promptly.
  • Provided friendly service to enhance customer shopping experience.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Receptionist and house keeper

Motel 6 Hotel
Syracuse
11.2007 - 03.2008
  • Greeted guests and ensured smooth check-in and check-out processes.
  • Managed phone calls, responding to inquiries and directing calls efficiently.
  • Maintained cleanliness and organization of reception area and lobby.
  • Handled guest reservations using property management software effectively.
  • Assisted with administrative tasks, including filing and data entry.
  • Coordinated with housekeeping to ensure room readiness for arriving guests.
  • Addressed guest complaints promptly to enhance customer satisfaction levels.
  • Managed cash transactions accurately during check-in and check-out procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated daily log book with information about visitors entering the premises.

sandwich artist

Brooklyn Pickle
Syracuse
11.2005 - 05.2006
  • Prepared fresh sandwiches using high-quality ingredients and diverse recipes.
  • Maintained cleanliness of work area to ensure food safety and hygiene standards.
  • Engaged with customers to provide excellent service and personalized sandwich options.
  • Collaborated with team members to streamline sandwich assembly processes during peak hours.
  • Assisted in inventory management by restocking supplies and monitoring freshness of ingredients.
  • Followed company protocols for food preparation, presentation, and storage practices.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Greeted customers and provided product knowledge.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Monitored temperature of freezers and coolers throughout shift.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

GED -

Sydney Johnson Vocational Center
Syracuse, NY
03-2012

Skills

  • Cash handling and management
  • Point of sale proficiency
  • Customer service excellence
  • Inventory management and restocking
  • Product knowledge and sales techniques
  • Attention to detail
  • Team collaboration and training
  • Complaint resolution and conflict management
  • Credit and cash transactions processing
  • Sales promotion strategies
  • Data entry and daily reporting
  • Professionalism and courtesy in service
  • Basic math skills for transactions
  • Retail merchandising and order packaging

References

References available upon request.

Timeline

Cashier

Walmart
12.2017 - 11.2018

Cashier

Tops Friendly Markets
06.2016 - 12.2016

Assistant Key Holder

Payless Shoe source
09.2014 - 06.2015

Assistant Manager

family dollar
08.2013 - 05.2015

Assistant Manager

Perfumania
11.2012 - 09.2013

Key Holder Supervisor

Claires Stores Inc
04.2012 - 05.2013

cashier

wendys
09.2011 - 09.2012

cashier

Dollar Tree Distribution Center
01.2009 - 07.2009

Receptionist and house keeper

Motel 6 Hotel
11.2007 - 03.2008

sandwich artist

Brooklyn Pickle
11.2005 - 05.2006

GED -

Sydney Johnson Vocational Center

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