Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Stephanie McCormack

Middlebury,CT

Summary

Adept at driving operational excellence, I spearheaded sales growth and profitability enhancements at Four Corners Store. With a keen focus on customer satisfaction and team development, I excelled in inventory management and employee training. I have worked and managed all aspects of a retail grocery store, including register operations, produce, meat department, deli, and catering, while managing employees. My strategic vendor negotiations and steady leadership boosted store performance, showcasing a blend of hard and soft skills vital for retail success.

Overview

28
28
years of professional experience

Work History

Store Manager

Four Corners Store
Middlebury, CT
06.1996 - 05.2024
  • Developed strategies to maximize sales and profitability.
  • Planned special promotions or discounts based on market trends.
  • Established customer service standards and monitored staff compliance.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Developed relationships with suppliers to negotiate better prices.
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Performed regular price checks to ensure competitive pricing.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Resolved customer complaints regarding food quality or services provided.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Adhered to food safety standards when storing and preparing foods.
  • Ordered supplies as needed for the kitchen.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Organized storage areas for efficient usage of space.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Managed portion control using correct utensils during preparation and plating.
  • Replenished food items from inventory and rotated ingredients.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Monitored temperatures of prepared food and cold-storage areas.

Education

Completion of Culinary Program -

Connecticut Culinary Institute
Farmington, CT
03-1998

High School Diploma -

Pomperaug High School
Middlebury
06-1996

Skills

  • Employee training
  • Hourly shift management
  • Operational budgeting
  • Multitasking and organization
  • Bank and safe deposits
  • Customer service management
  • Store opening and closing procedures
  • Store displays
  • Employee supervision and motivation
  • Recruiting and hiring
  • Store merchandising
  • Loss prevention procedures
  • Vendor management
  • Inventory management

Affiliations

  • Gardening
  • Hiking
  • Volunteer work with animals
  • Reiki Master

References

References available upon request.

Timeline

Store Manager

Four Corners Store
06.1996 - 05.2024

Completion of Culinary Program -

Connecticut Culinary Institute

High School Diploma -

Pomperaug High School

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Stephanie McCormack