Stephanie McCoy
IRVING,TX
Summary
Experienced in large-scale casual dining establishments, hardworking bartender dedicated to maintaining the highest standards of customer service and safe food handling practices. Diverse menu of memorized drink recipes, well-versed mixologist ready to create unique and delicious cocktails for every guest. Commitment to excellence and attention to detail ensure that each guest receives an exceptional experience at the bar.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Whiskey Cake Las Colinas
02.2023 - Current
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles, aesthetically appealing, and pairing food to add to the experience
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Handled simultaneous guest, team, and business needs while avoiding unnecessary delays or errors.
Server
Whiskey Cake Kitchen & Bar
12.2019 - Current
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained staff members on use of POS system and steps of service.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Sales and Catering Director
TACOS 4 LIFE
10.2017 - 11.2019
- Assisted with 5 store openings
- Increased total revenue with caterings from $38K to $90K in a year with a new brand
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Hired and trained both permanent and temporary staff members.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
Kitchen Manager
TACOS 4 LIFE
12.2016 - 09.2017
- Hired, staffed, trained, and elevated all back of house staff
- Communicated with corporate office daily to maintain budget goals and labor cost at 27% and food cost at 28.5%
- Maintained all organization, ordering, and tracking of inventory and scheduling for all back of house
- Provided exceptional guest experiences through my passion for people and product integrity and addressed any problems quickly and efficiently
- Enforced all state and company regulations and standards for sanitation and food safety
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Corporate Trainer
TACOS 4 LIFE
03.2016 - 12.2016
- Ensured all recipes were updated to coincide with new procedures put in place
- Assisted Executive Chef with new Limited Time Offer menu and training
- Updated all training materials to keep up with changing procedures to work more efficiently
- Collaborated with management to identify company training needs and scheduling.
Shift Lead
TACOS 4 LIFE
04.2015 - 03.2016
- Promoted to Shift Leader within 9 months by showing my eagerness to want to learn more about the business while being a Team Member
- Trained and supervised team members and gave management insight on new hire's performance and any areas where additional training was necessary
- Provided exceptional guest experiences through my passion for people and product integrity and addressed any problems quickly and efficiently
Education
Associates of Applied Science - Criminal Justice
National Park Community College
Hot Springs, AR05.2014
Skills
- Artistic Cocktail Specialist
- Engaging personality
- Safe service compliance
- Hospitality service expertise
- Clear and effective communication
- Efficient multitasking
- Networking and relationship building
Accomplishments
- Crafted a cocktail that made it in a Forbes article, January 2025- 25 Romantic Cocktails to order for your Valentine, "The Persephone"
Certification
- Food Handler Certified
- TABC Certified
Timeline
Bartender
Whiskey Cake Las Colinas
02.2023 - Current
Server
Whiskey Cake Kitchen & Bar
12.2019 - Current
Sales and Catering Director
TACOS 4 LIFE
10.2017 - 11.2019
Kitchen Manager
TACOS 4 LIFE
12.2016 - 09.2017
Corporate Trainer
TACOS 4 LIFE
03.2016 - 12.2016
Shift Lead
TACOS 4 LIFE
04.2015 - 03.2016
- Food Handler Certified
- TABC Certified
Associates of Applied Science - Criminal Justice
National Park Community College
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