Stephanie McCoy
Madison Heights
Summary
Dynamic leader with extensive experience at Michigan Financial Companies, excelling in strategic planning and relationship building. Proven track record in optimizing operations and enhancing employee development programs. Adept at managing vendor relationships and ensuring compliance with regulations, driving organizational success through innovative solutions and effective team management.
Overview
8
8
years of professional experience
Work History
Director of Life New Business and Risk Management
Michigan Financial Companies
02.2024 - Current
- Collaborated with team to understand operational goals and objectives.
- Assisted in developing efficient processes to enhance workflow effectiveness.
- Supported management in coordinating team activities and schedules.
- Facilitated communication among departments to ensure alignment on projects.
- Engaged in training sessions to gain knowledge of industry best practices.
- Learned organizational tools for tracking progress and performance metrics.
- Adapted quickly to new systems and technologies for improved task execution.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Healthcare Benefits Manager
BeneSys
04.2022 - 02.2023
- Developed and implemented employee benefits programs to enhance workforce satisfaction and retention.
- Conducted training sessions for staff on benefits offerings, enhancing understanding and usage of programs available.
- Managed vendor relationships to negotiate contracts and improve service delivery for employee benefits administration.
- Reviewed and updated policy documents to align with changes in legislation and best practices in benefits management.
- Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
- Educated staff on the value of their benefits package through training sessions and informational materials.
- Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
- Coordinated disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
- Managed relationships with external vendors such as insurers and brokers, fostering strong partnerships in support of company objectives.
- Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
New Hire Manager/Licensed Insurance Agent
State Farm
04.2017 - 04.2022
- Led team initiatives to enhance customer service delivery and satisfaction.
- Developed training programs for new employees, fostering skill development and performance improvement.
- Streamlined workflow processes, increasing operational efficiency across multiple departments.
- Analyzed performance metrics to identify areas for improvement and implement strategic changes.
- Mentored junior staff, providing guidance on best practices and professional growth opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Business Administration And Management
Baker College
Flint, MI06.2007
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- People management
- Team management
- Strategies and goals
- Creativity and innovation
- Employee development
- Staff management
- Organizational development
- Budget control
- Business planning
- Staff development
- Issues resolution
- Program management
- Negotiation
- Contract and vendor management
- Hiring and retention
Timeline
Director of Life New Business and Risk Management
Michigan Financial Companies
02.2024 - Current
Healthcare Benefits Manager
BeneSys
04.2022 - 02.2023
New Hire Manager/Licensed Insurance Agent
State Farm
04.2017 - 04.2022
Business Administration And Management
Baker College
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