Stephanie McCracken
J
Overland Park,KS
Summary
I am a dedicated detail-oriented team player with strong communication skills. I possess the ability to handle multiple projects simultaneously with a high degree of accuracy. I possess agility and adaptability. I am seeking to maintain a full-time position that offers professional challenges with a company I can grow with.
Overview
13
13
years of professional experience
Work History
Fraud Claims Specialist II
US BANK
Overland Park, KS
11.2020 - 01.2023
- Monitor account activity on over 50 cases daily, to identify financial transactions and violations
- Secure accounts and perform charge backs to prevent company loss
- Work with internal departments and merchants to gain information and decrease open fraud cases
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Customer Services Representative
COSENTINO NORTH AMERICA
Lenexa, Kansas
11.2018 - 02.2020
- Performed and kept records of documents in the center according to their needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates, and customer payments records
- Manage and maintain showroom/ this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging and attending visitors daily and during events
- Support sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets
- Responsible for developing and maintaining customer relationships by establishing and monitoring purchase orders, scheduling visits to showroom, leading viewings of material, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.
Residential Account / Fulfillment Specialist
TRUE WIRELESS Shawnee
Oklahoma
03.2017 - 12.2017
- Develop professional contacts at residential facilities and set up new accounts
- Conduct monthly visits to over 30 participating facilities to renew accounts and resolve any issues
- Initiate, schedule, and organize sales projects
- Program, assign and fulfill / ship orders of government devices
- Determine and prove eligibility for customers to receive devices through benefits
- Managed renewals and re-certifications of benefits
- Researched Medicaid-funded facilities to develop contracts with eligible customers and facilities.
Human Resource Assistant
REBUILD JOPLIN
Joplin, Missouri
08.2012 - 02.2013
- Responsible for job postings and recruitment for 50 plus employees at a non-profit agency offering educational credit as well as a government stipend
- Guided applicants through the application process and new-hire paperwork
- Managed confidential documents including fingerprinting and criminal checks
- Processed employee requests and complaints
- Compiled positions specific information into job guides and training manuals.
Office Manager
AMERICA’S CAR
Bentonville, Arkansas
03.2008 - 04.2012
- Responsible for all aspects of daily business operations including training, auditing, daily deposits, reporting, and conducting drug testing
- Performed loan closings and signings and completed purchase agreements and system buy-ins
- Managed client and vehicle information formatting and document handling
- Oversaw warranty claims processing and approval
- Managed the completion and verification of credit applications with final approval
- Directed account collection and loss recovery procedures
- Organized and directed special events and fundraising including onsite blood and food drives
- Performed state notary services and title transfer
- Awarded 7 consecutive quarters with perfect audit score
- Negotiated contracts for service rates to ensure costs stayed within budget allowances
- Implemented processes and created forms to ensure valid completion of sales contracts, resulting in perfect audit scores
- Managed and trained 7-9 sales and collections associates, office assistants, drivers, and service workers
- Taught trainee’s proper and compliant procedure methods allowing the company to stay within guidelines for
- Federal and State Regulations.
Property Manager
MARCELLA HARRIS
Kansas City, Missouri
03.2003 - 01.2007
- Managed collections and deposits of monthly rent payments for over150 tenants
- Scheduled and conducted tours and showings of rental apartments to potential residents
- Coordinated and booked service work orders for tenants
- Managed operational and administrative functions and leasing agreements.
Education
Associates - Business Administration
STRAYER UNIVERSITY
2020
Skills
- Fraud claims handling
- Research and investigative work
- Excellent communication skills
- Complaint resolution
- Creative problem solving
- Administrative support
- Account management
- Professional telephone demeanor
- Training development aptitude
- Recordkeeping strengths
- Office administration
- Spreadsheet management
- Scheduling
- Business correspondence
- Relationship building
- Time management
- Project Planning & Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fraud Claims Specialist II
US BANK
11.2020 - 01.2023
Customer Services Representative
COSENTINO NORTH AMERICA
11.2018 - 02.2020
Residential Account / Fulfillment Specialist
TRUE WIRELESS Shawnee
03.2017 - 12.2017
Human Resource Assistant
REBUILD JOPLIN
08.2012 - 02.2013
Office Manager
AMERICA’S CAR
03.2008 - 04.2012
Property Manager
MARCELLA HARRIS
03.2003 - 01.2007
Associates - Business Administration
STRAYER UNIVERSITY
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