Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie McCullough

Humboldt,TN

Summary

Friendly and knowledgeable individual with strong background in medical field and transportation industry. 8 years experience as Business Manager in the towing/trucking industry and over 15 years experience in the medical field in roles from 911 Dispatcher to Paramedic. Able to multi-task and perform on a variety of systems with the aptitude to learn new ones. Authorized to work in the US for any employer

Overview

34
34
years of professional experience

Work History

Medical Scheduler

Teladoc Health
01.2022 - Current
  • Register patients, verify health benefits, schedule visits, troubleshoot issues with patient accounts.
  • Remote

Business Manager

Lewis Towing and Recovery, Inc
04.2018 - Current
  • Responsible for all operations including personnel, staffing, accounts payable, accounts receivable and handling all customer calls.
  • Organize all operations, focusing on quality and consistency
  • Addressed customer service concerns, resolving issues and ensuring exceptional experiences

Office Manager

Lewis Trucking, Inc
08.2015 - 12.2021
  • Responsible for completing numerous reports weekly. Worked closely with the business owner to maintain proper records in compliance with federal laws.
  • Resolve office-related issues according to predetermined procedures.
  • Initiate and maintain trusting relationships with supervisors, coworkers, and customers.
  • Troubleshoot and repair office equipment, including copy machine and phone system.

Medical Leave Due to Cancer

Newbern
04.2009 - 07.2015

Buyer/Purchasing Agent

Wurth Snider Bolt & Screw
12.2007 - 04.2009
  • Follow up on customer inquiries quickly and efficiently
  • Respond to customer inquiries quickly via phone, email, or in-person
  • Answered an average of 75-100+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders.

Office Manager

The Pictsweet Company
08.2005 - 12.2007
  • Manage all aspects of the division. Input of purchase orders, employee time cards, maintain budget and report directly to Division Manager.
  • Record detailed messages and relay information quickly to proper person.
  • Ensure that the front office is clean and presentable at all times.
  • Resolve office-related issues according to predetermined procedures.
  • Report a variety of data at the end of each month.
  • Initiate and maintain trusting relationships with supervisors, coworkers, and customers Greet all customers with warm, friendly attitude
  • Troubleshoot and fix office equipment, including copy machine and phone system

Paramedic/911 Dispatcher

Multiple Agencies
01.1991 - 07.2005
  • Handle all incoming emergencies calmly and timely.
  • Dispatch appropriate agencies to the emergency location.
  • Administer pre-hospital life saving measures calmly and quickly.
  • Have the ability to access a situation quickly and react appropriately.

Medical Office Assistant

Pakkala Medical Clinic
02.1992 - 06.1996
  • Worked in medical practice assisting the physician with patients and also performing clerical tasks to include patient registration, CPT coding, billing and insurance.

Education

Public Management

University of Maryland at Baltimore
Baltimore, MD

Associate Of Applied Science - Paramedicine

Jackson State Community College
Jackson, TN
05.1991

Skills

  • Medical Scheduling
  • Medical office experience
  • Conflict management
  • Purchasing
  • Office Management
  • Journal Entries
  • General Ledger Accounting
  • Accounts Payable
  • Insurance Verification
  • CPT Coding
  • EMT Experience
  • Multi-Line Phone System Problem Resolution
  • Customer Service
  • Accounts Receivable
  • Medical Coding
  • Data Entry

Timeline

Medical Scheduler

Teladoc Health
01.2022 - Current

Business Manager

Lewis Towing and Recovery, Inc
04.2018 - Current

Office Manager

Lewis Trucking, Inc
08.2015 - 12.2021

Medical Leave Due to Cancer

Newbern
04.2009 - 07.2015

Buyer/Purchasing Agent

Wurth Snider Bolt & Screw
12.2007 - 04.2009

Office Manager

The Pictsweet Company
08.2005 - 12.2007

Medical Office Assistant

Pakkala Medical Clinic
02.1992 - 06.1996

Paramedic/911 Dispatcher

Multiple Agencies
01.1991 - 07.2005

Public Management

University of Maryland at Baltimore

Associate Of Applied Science - Paramedicine

Jackson State Community College

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Stephanie McCullough