Stephanie McDonald
Crescent City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Housekeeper
Self Employed Services
01.2010 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
Head Housekeeper
Comfort Inn & Suites
02.2003 - 08.2009
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying and ironing.
- Evaluated employee performance and developed improvement plans.
- Directed team of Number personnel in busy hotel with Number rooms.
- Completed schedules, shift reports and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Performed spot-cleaning on furniture stains.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
Soft Lines Associate/ Fitting Room Associate
Walmart
08.2002 - 12.2003
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported loss prevention goals by monitoring shopper behavior.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Behavioral And Social Sciences
College of The Redwoods
Crescent City, CASkills
- Quality Control Guidelines
- Commercial and Residential Cleaning
- Wall and Ceiling Cleaning
- Management of Personnel Resources
- Guest Satisfaction
- Dusting Furniture
- Bed Making
- Health and Safety Regulations
- Storage Area Management
- Damage and Theft Reporting
- Stocking Bathrooms
- Cleaning Bathrooms
- Polishing Surfaces
- Kitchen Cleaning and Dishwashing
- Mattress Cleaning and Turning
- Mopping and Buffing Floors
- Order Supplies
- Wash Windows
- Replenish Supplies
- Complex Problem-Solving
- Commercial Cleaning
- Wash Vehicles
- Window Blind Dusting
- Interior and Exterior Cleaning
- Dusting
- Launder Clothing and Linens
- Clean Rooms Expertise
- Light Fixtures and Ceiling Fans
- Rug and Carpet Cleaning
- Housekeeping
- Decision-Making Skills
- Surface Sanitizing
- Kitchen Sanitizing
- Room Assignments
- Writing
- Room Maintenance Scheduling
- Guest Amenity Replenishment
- Vacuuming and Sweeping
- Bathroom Detailing
Timeline
Housekeeper
Self Employed Services
01.2010 - Current
Head Housekeeper
Comfort Inn & Suites
02.2003 - 08.2009
Soft Lines Associate/ Fitting Room Associate
Walmart
08.2002 - 12.2003
Behavioral And Social Sciences
College of The Redwoods