Stephanie McDonald
Ft Lauderdale
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
17
17
years of professional experience
Work History
Office Manager
TCA Logistics
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted with hiring and enrolling new employees.
- Complete payroll for employees and independent contractors.
- Train new employees in the office on our standard operating procedures.
- Winner of ABT Electronics Carrier Partner MVP Award
Peer Department Coordinator
Certified Medical Consultants
05.2013 - 09.2022
- Supervise employees while maintaining an atmosphere of precision, productivity, and attention to detail
- Work under strict deadlines
- Proof-read referrals and compare them to the cases and cover letter being sent to doctors
- Coordinate with other departments when needed for scheduling files
- Train all new employees on our system and the process in which to sort records for doctors
- Developed and implemented training programs to enhance staff skills and productivity.
- President of the activities committee
- Planned and organized multiple company events and functions
Front end supervisor and cash office
Bed Bath and Beyond
09.2010 - 05.2013
- Supervise all cashiers and issue breaks accordingly
- Train cashiers on how to use the register and different aspects of the front end
- Keep the front end neat, organized, and filled with supplies
- Count and balance 6 registers at night as well as the safe
- Make change order for the following week
Front end supervisor and cash office
Publix
02.2008 - 08.2010
- Supervise all cashiers and issue breaks accordingly
- Counted and balanced all registers, safe, Western Union, money orders, and lottery at the end of day
- Trained cashiers on how to use the register
- Kept front end neat and organized
Education
High School Diploma -
Hollywood Hills Highs School
Hollywood, FL01.2003
Broward College
Davie, FLSkills
- Typing 60 WPM
- Strong organizational skills
- Attention to details
- Experience working with urgent deadlines
- Effective prioritization of tasks
- Ability to gain understanding of customer and client needs
- Ability to explain complex concepts in a clear and concise manner
- Professional emailing and phone skills
- Computer Literacy
- Customer Service
- Microsoft Excel
- Data Entry
- Microsoft Word
- Supervising Experience
- Clerical Experience
- Office Management
- Microsoft Outlook
- Office Administration
- Microsoft Office
- Proofreading
- Event Planning
- Office experience
- Administrative experience
- Multi-line phone systems
- Phone etiquette
- Medical records
- Time management
- Computer skills
- Medical terminology
Timeline
Office Manager
TCA Logistics
09.2022 - Current
Peer Department Coordinator
Certified Medical Consultants
05.2013 - 09.2022
Front end supervisor and cash office
Bed Bath and Beyond
09.2010 - 05.2013
Front end supervisor and cash office
Publix
02.2008 - 08.2010
Broward College
High School Diploma -
Hollywood Hills Highs School
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