Stephanie McDonald
New Braunfels,TX
Summary
Knowledgeable Account Manager with strong background in managing key accounts and fostering client relationships. Proven track record of successfully leading account teams and driving client satisfaction through strategic planning and execution. Demonstrated ability to use analytical thinking and effective communication to achieve business objectives and deliver results. Detail-oriented, results-driven, and committed to exceeding expectations. I bring a customer-first mindset and a passion for business, people, and tech to every team I join.
Overview
23
23
years of professional experience
Work History
VA/Property Management Assistant
Luxury Broken Bow Cabins
Texas & Hawaii/ Remote
02.2021 - 03.2024
- Communicated with cabin owners directly on pricing, calendar blocks, reservations and any issues that arose.
- Curated individual property descriptions for booking sites and maintained amenities offerings in each listing to ensure accuracy.
- Personally learned Hostaway and integrated all listings into the platform, then trained all staff on its implementation.
- Managed rental calendars for 15+ cabins on AirBnB, VRBO, and Hostaway.
- Issued refunds, credits, charges via Stripe as needed.
- Handled booking issues via AirBnB customer support, Hostaway support and VRBO.
- Set guest auto messaging, deposit pre-authorizations, check in-out info in AirBnB & Hostaway
- Assisted in managing tenant communications and resolving inquiries to enhance satisfaction.
- Collaborated with property managers on pricing, planning, analyzing holiday/historical data for informed price adjustments as needed.
Lead Account Manager & Virtual Assistant
SiteFire Web Design
Texas & Hawaii/ Remote
05.2018 - 03.2024
- Gathered onboarding info from client, communicated client requests and needs directly to the designer and code team; Created content for all marketing initiatives.
- Reviewed, critiqued, improved and approved designs from the low resolution stage all the way to launch.
- Made necessary adjustments to the websites in Duda site builder- during build & post launch to maintain site relevance, repaired broken links or code issues as needed.
- Effectively utilized and maintained Hubspot CRM and ClickUp PM tools.
- Conducted regular performance reviews to assess project outcomes and client needs.
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Contact: Darrin Savage - (903) 357-3143
Senior Manager
Costco Wholesale
Dallas, TX
09.2001 - 05.2018
- Managed department budgets, productivity benchmarks, communicated team results with regional managers and general manager.
- Promoted positive morale & team building across multiple departments consisting of 10-100 employees, supervisors and fellow managers.
- Ensured warehouse members (customers) were happy, rectified any issues that arose with exemplary member service.
- Interviewed, hired and terminated employees as needed, consistently communicated verbal and written feedback on performance.
- Implemented merchandising plans and maps, executed with team to ensure upper management satisfaction.
- Worked alongside employees daily to teach, instruct and ensure completion of varying projects, and to ensure daily expectations are met at a high level of productivity.
- Contact: Nak He Evans - (972) 877-9700
Education
BA - Marketing Management
Southern Methodist University
Dallas, Texas05.2007
Skills
- Customer Service
- Project Management Tools
- CRM
- Time Management
- Positive Attitude
- Responsiveness
- Multi-tasking
- Google Suite
- Adaptable
- Quick Learner
- Upselling strategies
- Teamwork and collaboration
Interests
Anything outdoors with family- snorkeling, paddle boarding, hiking, swimming, skiing, camping, Traveling, Trying any new restaurant, Attending, watching & playing any sport
SUPPORTED CAUSES
- Getting kids involved in sports/ any physical activity they enjoy
- Teaching & Development of our future generations
- Restoration & Protection of Our Oceans
Languages
English
Timeline
VA/Property Management Assistant
Luxury Broken Bow Cabins
02.2021 - 03.2024
Lead Account Manager & Virtual Assistant
SiteFire Web Design
05.2018 - 03.2024
Senior Manager
Costco Wholesale
09.2001 - 05.2018
BA - Marketing Management
Southern Methodist University