Stephanie McDonnell
Centennial,CO
Summary
Dedicated, energetic, and highly-organized professional with 15+ years of C-level executive administrative assistant experience. Demonstrated expertise in written and verbal communication, event planning and management, and customer service.
Overview
18
18
years of professional experience
Work History
Boutique Manager
Sorelle Home & Lifestyle
Greenwood Village, CO
06.2022 - 07.2023
- Managed daily operations for home decor boutique. Worked along side a team of associates dedicated to providing excellent customer service.
- Created strategies to increase traffic flow in the store through promotional campaigns and special events.
- Established high standards for professionalism and customer service resulting in a loyal customer base.
- Designed and constructed visually appealing displays, paying special attention to holidays and seasons.
- Resolved customer complaints in an efficient manner while ensuring satisfaction.
Executive Secretary
Developmental Disabilities Resource Center
Lakewood, CO
11.2018 - 10.2021
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Provided primary administrative support to CEO and CFO. Supported Senior Leadership Team and additional department managers with daily administrative tasks.
- Managed executives' calendars, keeping them apprised of scheduled appointments and meetings. Monitored emails, phone calls and mail and responded accordingly. Facilitated communication between executives and other departments within the organization.
- Served as the primary liaison to Board of Directors. Organized, scheduled and confirmed monthly board meetings. Prepared agendas, reports and other meeting materials. Recorded and transcribed minutes.
- Integrated and administered associated databases housing all policies and procedures. Revised, updated and implemented policies and procedures as required.
- Ensured all quarterly and annual federal, state and corporate reports were compiled and completed accurately and submitted by deadlines.
- Performed additional daily, weekly and monthly duties as required. Assisted with special projects as needed. Organized and executed various on and off-site events and corporate functions.
Administrative Specialist / Accounts Receivable Manager
Piper Electric Co. Inc
Arvada, CO
05.2016 - 08.2018
- Provided administrative support to management team and over 25 technicians in fast-paced service environment, adapting quickly to overcome challenges and solve problems.
- Scheduled customer appointments, sometimes on an emergency basis, and efficiently routed electricians to said appointments.
- Completed numerous work orders daily.
- Created invoices for customers and purchase orders for vendors.
- Processed all electrician time sheets with accuracy and efficiency on a weekly basis.
- Provided on-boarding to new service department employees, while improving employee retention.
- Worked closely with key stakeholders such as company partners, vendors, and clients, making exceptional customer service the company's number one priority.
Administrative Assistant
Greenwood Auto Brokers
Greenwood Village, CO
11.2014 - 04.2015
- Provided secretarial and office support to 7 auto brokers, including scheduling meetings and managing calendars.
- Maintained confidential customer information when entering data for all auto purchases and leases.
- Worked independently to complete legal documents and financial contracts required by financial institutions, county, and state governments, ensuring compliance with all rules and policies.
- Developed administrative processes to organize and maintain confidential documents filing systems for physical and electronic documents.
- Managed customer database systems and maintained accurate customer records.
- Forecasted needs of brokers, including preparing documents and submitting paperwork on time.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service. Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies. Ensured efficient operation of printers, copiers and fax machines.
Accounts Payable Specialist
H.M. Brown & Associates
Centennial, CO
08.2014 - 11.2014
- Processed accounts payable transactions in a timely manner and maintained accurate records of payments made to vendors.
- Reviewed invoices and check requests for accuracy.
- Prepared checks for mailing or electronic processing. Reconciled vendor statements on a monthly basis.
- Communicated with vendors regarding account discrepancies, purchase order amendments, and invoices. Prepared and updated vendor files, tax documents and insurance information.
- Generated weekly aging reports for management review. Assisted with month-end and year-end closings to support accounting system accuracy.
- Prepared 1099 forms at the end of each fiscal year as required by law. Ensured compliance with applicable state sales tax laws concerning purchases. Provided support to the accounting team as needed during busy periods or special projects.
Document Administrator
H.M. Brown & Associates
Centennial, CO
04.2013 - 08.2014
- Provided document and title support to over thirty auto brokers and office staff, ensuring tasks were completed quickly and accurately.
- Trained new brokers on document completion policies and procedures.
- Assigned stock numbers to all vehicles and stock units purchased for sale, maintaining an organized tracking system easily accessible by all brokers.
- Reviewed contracts to determine documentation required was accurate.
Director of Administration
Aurora Chamber of Commerce
Aurora, CO
02.2005 - 05.2010
- Provided Executive administrative support to the President/CEO, Vice President and numerous department managers.
- Managed calendars, scheduled meetings and appointments. Composed and replied to correspondence on behalf of executives.
- Coordinated travel arrangements.
- Chief Liaison to 35-member Board of Directors and Workers Comp Safety Committee.
- Managed all A/R and A/P processes in Quickbooks and managed several membership databases.
- Planned and executed over 50 chamber events. Produced and published the annual Aurora Chamber of Commerce Membership Directory.
Skills
- Written and Verbal Communication
- Event and Meeting Planning
- Office Administration
- Financial Management
- Executive Calendar Management
- Accounts Payable and Receivable
- Customer Service
Timeline
Boutique Manager
Sorelle Home & Lifestyle
06.2022 - 07.2023
Executive Secretary
Developmental Disabilities Resource Center
11.2018 - 10.2021
Administrative Specialist / Accounts Receivable Manager
Piper Electric Co. Inc
05.2016 - 08.2018
Administrative Assistant
Greenwood Auto Brokers
11.2014 - 04.2015
Accounts Payable Specialist
H.M. Brown & Associates
08.2014 - 11.2014
Document Administrator
H.M. Brown & Associates
04.2013 - 08.2014
Director of Administration
Aurora Chamber of Commerce
02.2005 - 05.2010
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