Stephanie McDowell RN
Los Angeles,CA
Summary
Performance-focused Registered Nurse focused on medical administration and patient care management. Adept at establishing and nurturing professional relationships, coordinating appointments, and executing treatment procedures efficiently. Excellent communication, technical, and analytical abilities to deliver high-quality healthcare services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of Veteran Affairs (HAS)
09.2021 - Current
- Determine the nature of the call and assist with communicating needs regarding appointments, scheduling appointment requests, researching CPRS to determine patient inquiry, medication refills/renewals/tracking, referring the call to the appropriate clinical or administrative personnel, and utilizing computer technology to ensure continuity of care through accurate patient information, communication, and documentation
- Resolve conflicts with patient care and actively participate in interdisciplinary team huddles, workgroups, and performance improvement meetings
- Verifying and updating demographics and insurance information as well as discharging, transferring, and admitting patients
- Trained other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
Customer Care Professional
UnitedHealth Group
10.2020 - 09.2021
- Listened skillfully, collected relevant information, and responded to customers in a compassionate manner
- Demonstrated proficient conflict management skills to resolve issues in a stressful situation
- Researched complex issues across multiple databases and worked with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Asked appropriate questions and listened actively to identify specific questions or issues while documenting required information in computer systems
- Working knowledge in medical terminology
- Quoted benefits, created authorizations, and offered referrals
- Risk screening for potential follow-up with clinical staff
- Collected, updated and scanned health insurance information
- Verifying and updating demographics when contacted by patients
- Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources
- Monitored electronic wait lists
- Obtained medical and insurance information.
Account Associate (Customer Service)
VXI Global Solutions
10.2018 - 09.2020
- Responsible for retaining customers intending to cancel their services, addressing customer concerns and ensuring their services remain active, conduct general billing inquiries and billing errors, consult customers on package/programming options, and basic technical support.
Certified Nurse Assistant (CNA)
Serenity Post Surgical Aftercare Facility
03.2016 - 09.2016
- Provided post-operative patient care, monitored vital signs, assisted with chart review and clarification of Doctor's orders, assisted patients with activities of daily living, performed clerical duties related to admissions, transfers, and discharges, provided support to nursing team, as well as ensuring a high level of patient satisfaction.
Caregiver (Mother)
Private Duty In-Home Care
03.2015 - 02.2016
- Assisted with activities of daily living.
Caregiver (Grandmother)
In-Home Care
06.2014 - 12.2014
- Assisted with activities of daily living (ex
- Bathing, and preparing meals)
- Administered medications (Oral and Subcutaneous)
- Liaison between Dr
- And Patient.
Customer Service Representative
Launchpad Communications
12.2007 - 05.2014
- Effectively managed a high volume of inbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Diffused volatile customer situations calmly and courteously
- Managed customer calls effectively and efficiently in a complex, face paced and challenging call center environment
- Determined eligibility and processed enrollments
- Answered general benefit and eligibility questions as well as intake of health information
- Performed clerical duties for front office, scheduled appointments, and distributed mail to appropriate departments.
Education
Bachelor's in Science in Registered Nursing -
Western Governors University
Salt Lake City, UT09.2024
None in Nursing -
Technical College
Los Angeles, CA02.2015
Associate in Science in Nursing -
Los Angeles Trade Technical College
Los Angeles, CA06.2003
Skills
- Call Center
- Customer Service
- Microsoft Office
- Data Entry
- Medical Terminology (7 years)
- Medication Administration
- Hospital Experience
- Office Administration
- Medical Scheduling
- Nursing
- Medical Records
- Conflict Management
- EMR Systems
- Communication skills
- Care plans
- Discharge planning
- Patient monitoring
Certification
- Registered Nurse, 08/01/23, 11/30/24, 95350311
- Driver's License
- RN License
Personal Information
Title: Registered Nurse
Timeline
Medical Support Assistant
Department of Veteran Affairs (HAS)
09.2021 - Current
Customer Care Professional
UnitedHealth Group
10.2020 - 09.2021
Account Associate (Customer Service)
VXI Global Solutions
10.2018 - 09.2020
Certified Nurse Assistant (CNA)
Serenity Post Surgical Aftercare Facility
03.2016 - 09.2016
Caregiver (Mother)
Private Duty In-Home Care
03.2015 - 02.2016
Caregiver (Grandmother)
In-Home Care
06.2014 - 12.2014
Customer Service Representative
Launchpad Communications
12.2007 - 05.2014
None in Nursing -
Technical College
Associate in Science in Nursing -
Los Angeles Trade Technical College
Bachelor's in Science in Registered Nursing -
Western Governors University
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