Stephanie McEwen

Optometric Technician

Orgain Family Vision Care

04.1995 - 03.2023

Answer phones in a timely manner, triage, check patients in to see the doctor, work up patients for two doctors and train new contact lens wearers.
Communicate with patients concerning scheduling for specialist appointments, insurance verification, filing of insurance, patient statements, received payments and collections services when needed.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Communicated with ophthalmic companies to keep inventory at appropriate levels.
Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
Gathered, charted and analyzed patient history data and discussed key points with clinicians.
Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
Improved patient care by conducting comprehensive visual pre-testing procedures.
Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Contributed to practice growth by educating patients on the latest lens technologies and available frame styles.
Streamlined administrative processes by accurately maintaining patient records and insurance information.
Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Collaborated with team members to maintain an effective referral network, driving new business opportunities for the practice.
Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
Managed administrative duties with phone reception, appointment scheduling and payment processing.
Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
Bolstered patient retention rates by providing tailored recommendations based on individual needs, preferences, and budget constraints.
Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Assisted with dilating patients or using eye medications when directed by optometrist.
Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Summary

Overview

Work History

Credentialing Associate

Optometric Technician

Education

Certificate of Travel /Tourism - Tourism And Travel Management

High School Diploma -

Skills

Timeline

Credentialing Associate

Optometric Technician

Certificate of Travel /Tourism - Tourism And Travel Management

High School Diploma -

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