Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie McFarlin

Payson,AZ

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Account Manager

Caduceus Health
07.2017 - Current


  • Meet frequently with the client and ensure that the needs of the client are understood, documented, and communicated effectively to both direct reports and senior management.
  • Review the team's performance, individual performance, and related issues to determine where improvements could be made.
  • Manage the revenue cycle operations for a multi-specialty hospital network and work hands-on with practice staff.
  • Review analytics and client requirements and determine objectives on a regularly scheduled basis.
  • Conduct weekly meetings with the client to review: Performance and Issues related to systems, charge capture, coding and credentialing.
  • Excellent communications skills with the ability to work with practice staff and train specifically on front desk applications.
  • Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
  • Leveraged data-driven insights to optimize account performance and identify trends over time.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Developed new employees and on-going performance assessment of current employees.
  • Gained trust from clients by demonstrating expertise in their industries while consistently delivering high-quality service tailored specifically to their needs.
  • Delivered exceptional customer service with timely communication and proactive problemsolving.

Medical Billing Specialist

MDS Medical
10.2016 - 06.2017
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.

Medical Billing Specialist

The Core Institute
06.2015 - 10.2016
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
  • Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
  • Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
  • Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation

Education

CPC Certificate - Medical Coding

Allied Medical School
Online
08.2014

Skills

  • Revenue performance
  • Denial Resolution
  • Healthcare Industry Knowledge
  • Billing cycle expertise
  • Cash Flow Management
  • Data Analytics
  • Claims Management
  • Medical Billing
  • Willing to Learn
  • Customer Service
  • Attention to Detail
  • Critical Thinking
  • Decision-Making
  • Planning and coordination
  • Relationship building and management
  • Prioritizing and Planning
  • Client Relationship Management
  • Recruitment and hiring
  • Goal Setting
  • Staff Training
  • Quality Assurance
  • AthenaHealth 8 years
  • Epic, Centricity Practice Solutions, Advanced MD, and more
  • Microsoft Word, Excel, Outlook, PowerPoint, One Drive, Teams, etc

Certification

CPC

Timeline

Client Account Manager

Caduceus Health
07.2017 - Current

Medical Billing Specialist

MDS Medical
10.2016 - 06.2017

Medical Billing Specialist

The Core Institute
06.2015 - 10.2016

CPC Certificate - Medical Coding

Allied Medical School

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Stephanie McFarlin