Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Stephanie McGlothin
Clover,SC
Summary
Overview
9
years of professional experience
Work History
Wishy Washy Cleaning Service
Residential House Cleaner
04.2021 - 12.2023
Job overview
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with 30+ clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Adhered to professional house cleaning checklist.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Optimized scheduling processes for improved time management that allowed for more appointments per day.
Carolina Cargo
Driver Manager
02.2020 - 03.2021
Job overview
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
- Managed approximately 20 trucks a day.
Davenport Wrecker Service
Dispatcher
01.2015 - 02.2019
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely roadside assistance.
- Directed dispatching, routing, and tracking of 24 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Education
Northwestern High SchoolRock Hill, SC
High School Diploma
06.2012
University Overview
Skills
- Customer Service
- Active listening abilities
- Driver Scheduling
- Technology-savvy
- Problem-Solving
- Time Management
- Multitasking
- Problem-solving abilities
- Attention to Detail
Timeline
Residential House Cleaner
Wishy Washy Cleaning Service
04.2021 - 12.2023
Driver Manager
Carolina Cargo
02.2020 - 03.2021
Dispatcher
Davenport Wrecker Service
01.2015 - 02.2019
Northwestern High School
High School Diploma
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