Stephanie McGriff
Philadelphia,United States of America
Summary
Expertise in communication and time management, with a track record of success in high-pressure environments. Solid customer service skills developed through diverse job experiences. Known for assisting team members and contributing to overall workplace productivity. Achievements underscore capability to adapt and perform in various roles.
Overview
10
10
years of professional experience
Work History
Dispatcher
Healthfleet Ambulance
03.2023 - 06.2025
- Coordinated timely dispatch of vehicles to optimize routes and enhance service efficiency.
- Monitored real-time traffic updates to adjust schedules and minimize delays.
- Implemented communication protocols to improve information flow between drivers and clients.
- Trained new dispatch staff on operational procedures and software systems.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Unarmed Security Guard
Allied Universal Security
03.2023 - 02.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Maintained detailed logs of incidents, observations, and daily activities for accurate reporting.
- Enforced facility policies and procedures to maintain a secure environment.
Stower
Amazon Fulfillment Center
11.2019 - 02.2020
- Operated warehouse management system to accurately track and manage inventory levels.
- Coordinated efficient stowing of products in designated areas to maximize space utilization.
- Maintained high safety standards while handling and storing items in compliance with protocols.
Patient Care Associate/ Food Service Worker
Hahnemann University Hospital
03.2016 - 01.2019
- Maintained accurate patient records in electronic health systems to ensure continuity of care.
- Educated patients and families on treatment plans, medications, and post-discharge instructions.
- Maintained clean, safe, and well-organized patient environment.
- Coordinated daily tasks among team members, fostering collaboration and effective communication.
- Supervised food preparation and service, ensuring compliance with health and safety regulations.
Crew Worker
McDonald's
01.2017 - 08.2018
- Trained new crew members on operational procedures and customer service standards.
- Ensured food safety protocols were consistently followed during preparation and serving processes.
- Operated kitchen equipment efficiently, maintaining high standards of cleanliness and organization.
- Assisted in inventory management, restocking supplies to optimize workflow and minimize delays.
- Collaborated with team members to enhance service speed during peak hours, improving customer satisfaction.
- Streamlined order preparation processes, resulting in improved turnaround time during busy shifts.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.
- Calculated totals, processed payments, and issued receipts.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Stocked shelves to organize aisles in assigned department.
Receptionist / Human Resources
Union Packaging
06.2015 - 08.2015
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and operational efficiency.
- Streamlined office procedures by implementing electronic filing system, reducing paper usage significantly.
- Developed customer service protocols that improved response times to inquiries and complaints.
Education
undefined
The Workshop School
Philadelphia, PA01.2017
Skills
- Customer service and support
- Leadership and management
- Data analysis and reporting
- Healthcare services
- Hospitality and guest relations
- Host/hostess operations
- Warehouse logistics
- Cleaning and sanitation
- Time management skills
- Food preparation techniques
- Paratransit operations
- Dispatcher coordination
EXTRA-CURRICULAR ACTIVITIES
EVX - Building race hybrid vehicles Workshop Industry - Building things for the community Babysitting Cosmetology
Timeline
Dispatcher
Healthfleet Ambulance
03.2023 - 06.2025
Unarmed Security Guard
Allied Universal Security
03.2023 - 02.2024
Stower
Amazon Fulfillment Center
11.2019 - 02.2020
Crew Worker
McDonald's
01.2017 - 08.2018
Patient Care Associate/ Food Service Worker
Hahnemann University Hospital
03.2016 - 01.2019
Receptionist / Human Resources
Union Packaging
06.2015 - 08.2015
undefined
The Workshop School
Similar Profiles
Harold SinclairHarold Sinclair
Emergency Vehicle Operator at Healthfleet AmbulanceEmergency Vehicle Operator at Healthfleet Ambulance
William WhiteWilliam White
Registered Nurse at Healthfleet AmbulanceRegistered Nurse at Healthfleet Ambulance
Miranda Lee RamosMiranda Lee Ramos
Dispatcher/Emergency Medical Technician/Paratransit Operator at Healthfleet AmbulanceDispatcher/Emergency Medical Technician/Paratransit Operator at Healthfleet Ambulance
Timothy BurniteTimothy Burnite
Director – Transpacific Trade, Ocean Freight at BDP Transport, INCDirector – Transpacific Trade, Ocean Freight at BDP Transport, INC
Cody MarkeyCody Markey
Wellness Coach at Dynamic Edge Wellness and CryotherapyWellness Coach at Dynamic Edge Wellness and Cryotherapy