Stephanie McGuire
Clarksburg,MD
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Floor Manager / Pop-Up Coordinator
Remedy Columbia
10.2020 - Current
- Managed team of 10-15 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated with vendors for pop-ups and special events.
Marketing Coordinator
Bloom Medicinals
06.2019 - 09.2020
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Promoted a positive work culture by actively participating in team-building activities that fostered collaboration among staff members.
- Maintained a clean and organized work environment to promote efficiency.
- Participated in ongoing training workshops to stay current on industry trends and enhance professional skills.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
Guest Experience Manager
The Red Door Salon & Spa
04.2018 - 06.2019
- Utilized Microsoft Office applications to maintain staff scheduling, inventory, and customer databases
- Promoted and executed company promotions and initiatives, including the guest experience survey, net promoter score, email acquisition, as well as gift certificates and series sales
- Remained up to date on the current spa trends, and continuously conducted research on new spa products
- Effectively communicated with guests to solve their issues within a professional, friendly, timely and mutually satisfactory manner
- Maintained spa inventory and reorder supplies, as necessary.
Education
High School Diploma- General Studies -
Thomas S. Wootton High School
05.2008
Skills
- Social Media Marketing- Updating content on the company’s websites, blogs, and social media
- Employee Management
- Communication skills- relationship building- social networking- developing personable relationships
- Can quickly adapt to meet a business’s changing needs
- Ability to work autonomously with minimal supervision & to interact at all organizational levels
- Using a variety of marketing ploys to engage clients with
- Meticulous attention to detail
Accomplishments
- Successfully developed spa specials which in return generated revenue, and new customers.
- Managed thoroughly detail scheduling to ensure adequate staffing through the high-volume holiday season
- Increased office productivity by developing a more efficient filing system, consumer database, as well as protocols and scheduling.
Timeline
Floor Manager / Pop-Up Coordinator
Remedy Columbia
10.2020 - Current
Marketing Coordinator
Bloom Medicinals
06.2019 - 09.2020
Guest Experience Manager
The Red Door Salon & Spa
04.2018 - 06.2019
High School Diploma- General Studies -
Thomas S. Wootton High School
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