Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie McIntosh

Middletown,OH

Summary

Compassionate Patient Care Technician with extensive experience at DaVita, skilled in vital signs monitoring and patient observation. Proven ability to enhance patient satisfaction through attentive care and effective communication. Committed to fostering a collaborative environment while adhering to safety protocols and promoting patient well-being.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Care Technician

DaVita
10.2022 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.

STNA

Maple Gardens
10.2020 - 02.2021
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
  • Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Patient Care Coordinator

Hearing Life
02.2018 - 09.2020
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.

Optometric Assistant

Hamilton Eyecare Center
10.2013 - 04.2016
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
  • Ensured accuracy of patient records by diligently updating information during each visit or interaction.
  • Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
  • Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

High School Diploma -

Talawanda High School
Oxford
06-1993

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Infection control standards
  • Catheter care
  • Blood glucose monitoring
  • Patient services
  • Patient education
  • Mobility assistance
  • Clinical training
  • Infection prevention
  • Medical equipment operation
  • Team collaboration
  • Active listening
  • Compassionate care
  • Acute care
  • Safety protocols
  • Health monitoring
  • Restocking supplies
  • Vitals documentation
  • Patient assistance
  • Monitoring patient conditions
  • Patient hygiene management
  • Time management
  • HIPAA compliance
  • Patient-focused care
  • Certified in CPR/AED
  • Vital signs
  • Recording vital signs
  • Direct patient care
  • Medical terminology knowledge
  • Patient care technician (PCT)
  • Electronic charting
  • Collecting vital signs

Certification

OCHT (Ohio Certified Hemodialysis Technician) DT.006408

through 03/31/2027

CPR/First Aid Certified

Timeline

Patient Care Technician

DaVita
10.2022 - Current

STNA

Maple Gardens
10.2020 - 02.2021

Patient Care Coordinator

Hearing Life
02.2018 - 09.2020

Optometric Assistant

Hamilton Eyecare Center
10.2013 - 04.2016

High School Diploma -

Talawanda High School

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