Stephanie McIntyre
Port Saint Lucie,FL
Summary
Accomplished Quality Assurance Technician at Probo Medical LLC, adept in Excel & Microsoft Office, and excellent communication skills. Spearheaded continuous improvement initiatives, reducing customer error rates substantially. Skilled in trend analysis and fostering strong relationships, significantly enhancing project success and operational efficiency. Sel-motivated and extremely reliable individual. Highly skilled in group and individual communication.
Overview
10
10
years of professional experience
Work History
Quality Assurance Technician
Probo Medical LLC.
06.2023 - Current
- Maintained and administered competency records, supplier documentation, and quality alerts when necessary.
- Hosted weekly meetings with applicable parties regarding any supplier issues or customer errors.
- Performed weekly drill down on supplier trending, day one errors, and ISE metrics.
- Investigated ISE metric errors by performing a thorough drill down using concur/contest process.
- Provided monthly updates of upcoming expiring supplier documentation or re-certifications required.
- Compiled quarterly data for trending and performance issuance purposes.
- Conducted root cause analyses for identified customer errors, implementing preventive measures to minimize recurrence rates.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Assisted in external audits, showcasing company''s commitment to maintaining high-quality standards throughout its operations.
- Assisted in conducting routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
Project Management Support
Probo Medical LLC.
01.2022 - 06.2023
- Performed monthly data entry for project set up using excel and software platform (INFOR).
- Captured proper pricing to each project in software platform.
- Sent out daily detail notifications to customer for upcoming projects.
- Requested PO's from customer using contractual rates.
- Assisted providing available resources and resolving any foreseen scheduling issues for upcoming projects.
- Scheduled field members to each project based off modality and location of each individual.
- Monitored projects daily to identify and submit and OOS/Delay and/or additional options for billing purposes.
- Established strong working relationships with customer PM's and field employees to ensure success of project.
- Performed final review of project after completion to ensure billing and field scheduling accuracy.
Operations Administrative Assistant
Probo Medical LLC
05.2019 - 01.2022
- Identified all upcoming projects from customers sent over via excel (Bridge/Osiris).
- Prepared for and tracked upcoming projects identifying requirements per project.
- Placed appropriate documentation in each project.
- Sent out weekly customer notifications to all applicable parties prior to project start date.
- Gathered daily documentation sent in by field members for each project.
- Ensured incoming documentation was properly filled out using good documentation practices.
- Performed follow up for and documentation not received.
- Sent out daily updates including required photos etc. to customer and internal team.
- Filed documentation for each project setup within software platform (INFOR) and monitored any pending items.
- Tracked and input expenses from field employees.
- Maintained and organized filing systems, allowing for quick retrieval of information when necessary.
CNA / Home Health Aid
Water Crest / Self Employed
01.2018 - 05.2019
- Assisted patients with doctor visits, daily living activities and promoted independence and dignity.
- Checked patient vitals and aided patients with good oral and personal hygiene.
- Planned, prepared, and served meals according to individual dietary needs.
- Provided transportation, assistance, and companionship to patient.
- Supervised and trained additional healthcare aids.
Insurance Verification Coordinator /Front Desk Receptionist
Recovery First Medical Group
07.2014 - 08.2018
- Verified eligibility and client information by analyzing existing evidence on file.
- Maintained patient charts, EOB's, and confidential files.
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer any related questions.
- Provided exceptional customer service to both patients and providers while addressing inquiries related to coverage or authorization status accurately and promptly.
Nanny/Personal Assistant
Shaye Slayne (Owner of RFMG)
05.2014 - 08.2018
- Provided transportation to and from school and extra curricular activities.
- Collaborated closely with parents in establishing boundaries/rules within the household to maintain consistency across all environments.
- Maintained a clean and organized home environment which included regular cleaning duties and homework requirements for child.
- Grocery shopped, meal prepped, and cooked for family based on dietary guidelines.
- Handled all daily feeding, grooming, and walking of all pets.
- Ran miscellaneous errands, dropping off and picking up.
- Participated in outside activities and playtime that helped build a positive and nurturing environment to support child's social and emotional growth.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL05.2010
Associate of Arts -
Indian River State College
Ft. Pierce, FL05.2016
Skills
- Excellent communication skills
- Proficient in Excel & Microsoft Office
- Scheduling and Planning
- Database entry & Confidentiality
- Good Documentation Practices & File Organization
- Trend Analysis Tracking
Accomplishments
CNA
ISO Certified Internal Auditor
Timeline
Quality Assurance Technician
Probo Medical LLC.
06.2023 - Current
Project Management Support
Probo Medical LLC.
01.2022 - 06.2023
Operations Administrative Assistant
Probo Medical LLC
05.2019 - 01.2022
CNA / Home Health Aid
Water Crest / Self Employed
01.2018 - 05.2019
Insurance Verification Coordinator /Front Desk Receptionist
Recovery First Medical Group
07.2014 - 08.2018
Nanny/Personal Assistant
Shaye Slayne (Owner of RFMG)
05.2014 - 08.2018
High School Diploma -
Fort Pierce Central High School
Associate of Arts -
Indian River State College
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