STEPHANIE MCKENZIE
Roseville,CA
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Granite Bay Cosmetic Surgey
02.2025 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Patient Scheduling Coordinator
Laser Esthetica
02.2020 - 02.2025
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer request.
- Received and routed laboratory results to correct clinical staff members.
- Social Media Management.
- Medical Assistant.
- Marketing.
Front Desk Medical Receptionist
Roseville Dermatology
11.2017 - 02.2020
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Administrative Assistant
Logan Registration Servicd
05.2012 - 11.2017
- Coordinated patient appointments and managed scheduling to optimize clinic operations.
- Streamlined patient intake processes, enhancing overall efficiency and reducing wait times.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Education
Cosmetology
Paul Mitchell The School - Sacramento
Sacramento, CASkills
- MS Office
- Self-Motivated
- Flexible and Adaptable
- Good Telephone Etiquette
- Exceptional Customer Service Skills
- MS Windows Proficient
Personal Information
Title: Patient Care Coordinator
Timeline
Patient Care Coordinator
Granite Bay Cosmetic Surgey
02.2025 - Current
Patient Scheduling Coordinator
Laser Esthetica
02.2020 - 02.2025
Front Desk Medical Receptionist
Roseville Dermatology
11.2017 - 02.2020
Administrative Assistant
Logan Registration Servicd
05.2012 - 11.2017
Cosmetology
Paul Mitchell The School - Sacramento