Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE MCLANE

Towson,MD

Summary

Experienced Epic Analyst with over 19 years of IT experience. Excellent organizational skills with attention to detail. Ability to multitask and relate to people at all levels. Enjoy learning and applying new skills.

Overview

18
18
years of professional experience

Work History

Epic Certified HB Systems Analyst II

Mercy Medical Center
02.2011 - Current
  • Epic Certified Resolute Hospital Billing Analyst II
  • Build, test and maintain workqueues, system actions, charge hander tasks and actions, account activities, and dashboards to improve hospital billing workflows.
  • Familiar with Patient Estimates and Financial Assistance.
  • Perform quality assurance testing of software upgrades.
  • Write user documentation and training material.
  • Work with vendors on special projects.
  • Provide end-user support and resolve issues in a timely fashion.

Epic Certified Data Courier Administrator

Mercy Medical Center
01.2013 - Current
  • Configure and support interfaces to migrate application build using Epic Data Courier application.
  • Coordinate key Epic environment activities including updates, upgrades, and build migration.

Functional/Technical Web Analyst

VMD Systems Integrators
11.2009 - 02.2011
  • Worked closely with external government client to define requirements, processes, and workflows of custom web applications and create functional documentation used to implement client web-based objectives.
  • Responsible for analytical and technical consulting on web development and web design implementations, including eLearning tool.
  • Successfully converted over 700 web and application pages from client’s current intranet to new intranet templates and format.
  • Made content changes on the external and internal government client website as requested.
  • Monitored website traffic and produced various trend reports to assist client in identifying ways that will increase traffic to website.
  • Coordinated and participated in web application testing including creating testing documentation.
  • Support deployment of web application / content from Development environment, to QA, to Production.

Software Analyst/Web Content Manager

St. Agnes Hospital
12.2005 - 11.2009
  • Configured, tested and supported various hospital software applications for hospital staff.
  • Conducted training sessions to train hospital staff on how to use hospital software.
  • Performed quality assurance testing of software upgrades.
  • Wrote user documentation and training material.
  • Provided customer support and resolved issues in a timely fashion.
  • Designed and developed medical alumni website.
  • Gathered web content and software requirements from internal customers.
  • Managed and coordinated all web projects for hospital intranet.
  • Created new and updated existing content on hospital intranet.
  • Produced graphics using Photoshop.

Education

Bachelor of Arts - Corporate Communications

Notre Dame of Maryland University
Baltimore, MD
06.2017

Skills

  • Epic EHR System
  • Epic Patient Estimates Badge
  • Epic Financial Assistance Badge
  • Meditech HCIS
  • Working Independently
  • Schedule Adherence
  • Attention to confidentiality
  • Self Motivation
  • Multitasking
  • SharePoint
  • Adobe Acrobat PDF software
  • Word
  • Excel
  • PowerPoint
  • Access
  • Project
  • Visio

Timeline

Epic Certified Data Courier Administrator

Mercy Medical Center
01.2013 - Current

Epic Certified HB Systems Analyst II

Mercy Medical Center
02.2011 - Current

Functional/Technical Web Analyst

VMD Systems Integrators
11.2009 - 02.2011

Software Analyst/Web Content Manager

St. Agnes Hospital
12.2005 - 11.2009

Bachelor of Arts - Corporate Communications

Notre Dame of Maryland University

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STEPHANIE MCLANE