Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Stephanie McMichael Demankowski

Senior Director, Strategic Initiatives
Cape Coral,FL

Summary

Dedicated to driving operational efficiency and reducing costs, I possess strong leadership and problem-solving skills. I have a proven track record of streamlining operations, building high-performing teams, making independent decisions, and exercising sound judgment to contribute to organizational success.

Overview

24
24
years of professional experience
22
22
years of post-secondary education
2
2
Certifications

Work History

Sr. Director Strategic Initiatives

Trimble, Inc
Princeton, NJ
04.2024 - Current
  • Recruited by Trimble to transform the customer experience from pre-sales through implementation to support handoff and customer success management
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
  • Executive sponsor for strategic accounts, managing customer expectations and escalations for Trimble’s 3 largest accounts in addition to managing the major customer escalation log
  • Created recurring revenue by productizing EDI bundles on a subscription basis, rather than as a one-time service, to include support and maintenance
  • Designed a multi-tier support and maintenance plan, for future implementation, to further increase recurring revenue
  • Led an effort to build automation for single-button install and upgrades for Truckmate and TMWSuite customers, a realized time savings of over 50%
  • Additionally, developed an application management tool for administrators to provision users, reset passwords, manage user groups, and stop/start windows services – all actions previously required to be handled through support
  • Worked with developers to create reporting that generated data that gave valuable insight into customer usage, version, statistics, and predictive analytics for product and business-driven decision making
  • Created a “Tiger Team” to triage and close out as many of the 30+ day support cases for our products (TMT, Truckmate, and TMWSuite) possible, prior to escalating to product/engineering for Jiras
  • 300 support cases when the team started the effort, 75 were elevated to product/engineering, the rest were closed out by the team.

Sr. IT Program Manager

ServerLogic, Remote, SourceOne Transportation
Euless, TX
01.2021 - 03.2024
  • TMS Implementation
  • Leading a project to gather requirements, evaluate, select, and implement a Transportation Management System that will provide a common platform for 4 Trucking/Brokerage/Logistics/Rigging companies; to include several custom integrations, EDI for all customers, integrate existing payroll and warehouse management solutions, and configure to meet the needs of each line of business – none of which are the same.
  • Negotiated contracts with vendors for cost-effective solutions without compromising on quality or performance.
  • Evaluated emerging technologies for their potential impact on company operations, making strategic recommendations as needed.
  • Developed comprehensive project plans to ensure timely completion and adherence to quality standards.

Sr. Infrastructure Program Manager

Genesis Financial Services
Beaverton, OR
11.2021 - 10.2022
  • Brought in by the interim CIO to assist with a portfolio of infrastructure projects and compliance related efforts
  • Worked with the DevOps and Architecture teams on the Azure governance and O365 migration projects for full digital transformation of the organization to eliminate significant technical debt of on-premise infrastructure
  • Worked with finance VP and Architecture VP to identify Azure reservations and compute optimization as well as forecast resourcing needs once Azure transformation was complete for significant overall cost saving effort for Genesis FS
  • Drove several efforts related to the Fiserv system of record implementation for the on-prem infrastructure team to alleviate system constraints causing call center agent SLA issues
  • Worked with the CISO on PCI compliance program as the Cloud and Development PM, working with 5 development teams to remediate 7k violations in Azure and worked with DevOps and the development teams on the implementation of SonarQube for CICD code quality scanning and vulnerability remediation
  • Worked with the Data and DevOps Teams on the new Azure hub/spoke build to provide an entirely new subscription for Databricks as well as to migrate on prem SQL to Azure SQL.
  • Spearheaded process improvements initiatives within the program management function, leading to reduced redundancies and enhanced productivity.
  • Collaborated with senior leadership to define strategic goals and objectives for infrastructure programs, aligning efforts with overall organizational priorities.
  • Implemented continuous improvement initiatives for infrastructure programs, resulting in increased operational efficiency.

Infrastructure Program Manager

Catapult Recruiting, United Malt Group
Vancouver, WA
07.2020 - 01.2021
  • Collaborated with senior leadership to define strategic goals and objectives for infrastructure programs, aligning efforts with overall organizational priorities.
  • Managed a portfolio of 50+ infrastructure projects for United Malt during their de-merger from GrainCorp, to include:
  • Developed comprehensive project plans to guide successful infrastructure program execution from inception to completion.
  • Jive – Worldwide implementation of GoToConnect and inter-PBX calling capability for soft phones, hard phones, polycoms, and video conference rooms
  • Ticketing System Replacement – solution evaluation and implementation to replace legacy system with ChangeGear ITSM
  • Symantec A/V Replacement – MS Defender ATP implementation
  • Mobile Device Management Solution – implemented MS Intune for the management of company issued devices
  • Qualys – implemented vulnerability management system and integration with ITSM and monitoring systems
  • Facility Move – worked with the team to coordinate the work required for the new all wireless office in Vancouver, to include the data center move and video conference room buildout
  • Resource planning – managed the workload and portfolio progress for a team of 8, executing system migrations and domain and network separations for the de-merger to an absolute deadline

Sr. Infrastructure Program Manager

Logic, Lattice Semiconductor
Hillsboro, OR
10.2019 - 07.2020
  • Managed a portfolio of infrastructure security project implementations for Lattice’s CIO, to include:
  • Arctic Wolf: Vulnerability Management implementation and active testing and ongoing process for incident management, risk assessment, and mitigation/reporting
  • Arctic Wolf: Network Monitoring: SOC implementation for all Lattice sites worldwide Install/configure/optimize new Fortinet Firewalls at 15 Lattice locations worldwide Fortinet VPN configuration/deployment across Lattice user-base worldwide Creation of a Scientific Network –R&D/software engineering onto a fully segmented network from the corporate network, with controls in place Rubrik Backup/Recovery implementation to replace NetBackup with point-in-time recovery system
  • NIST compliance/ISO certification - controls identified and established/implemented to meet vendor requirements and achieve ISO certification (NIST 800-53 Supply Chain for the consumer (FAR) compliance) and evaluating/planning long term efforts for NIST 800-171 compliance to enter the defense/healthcare supply chain space Sentry HSM Key – Hardware authentication system put in place using Sentry embedded keys on Lattice’s FPGA manufactured chips to ensure genuine parts to vendor supply chain

Customer Order Management Sr. Project Manager

Strategic Business Solutions, NW Natural
Portland, OR
12.2018 - 10.2019
  • Managing the implementation of Microsoft Dynamics 365 CRM project including Experlogix (Configure, Price, Quote), multiple cross-functional integrations, internal and external website rebuilds, as part of the decommission of the Legacy Customer Relation Management System (CRMS)
  • Working with product owners, IT, business analysts, 3rd party vendors, and a large-scale, remote development team to iteratively design, develop and implement Dynamics/Unified Service Desk for the Customer Acquisition, Finance, and Marketing Teams at NW Natural for Phase 1, Go Live
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Manage vendor relations, Statement of Work Authoring/Amendments, resource planning, budget, communication plans, change management, issues and risks, security considerations, technical escalations, rollout schedule and campaign, testing, training, and rollback plans for this project
  • Chaired the monthly steering committee meeting and provided monthly executive reporting
  • (Agile)

Enterprise IT Program Manager

The Greenbrier Companies
Lake Oswego, OR
03.2017 - 11.2018
  • Leading a program for Greenbrier’s CIO to implement an Enterprise Content Management System (OnBase by Hyland) with ten parallel project tracks that include custom workflows to replace the existing, unsupported FileNet system
  • Functioning as the project analyst, product owner, and PM for this engagement
  • Evaluated options for moving this application to the cloud, including PaaS/SaaS though Azure and Oracle as well as locally hosted options with Hyland Software
  • Project tracks include: Quality Assurance, Agreements, Proposals, Syndication, AP, AR, HR, Engineering, Manufacturing, and Corporate Accounting
  • Managed vendor relations, licensing, resource planning, budget, communication plans, change management, issues and risks, security considerations, rollout schedule and campaign, testing, training, and rollback plans for this program
  • Chaired the monthly executive governance meeting and provided weekly executive reporting
  • Managing a team of developers, system engineers, and remote analysts, plus business users for requirements, testing, and training
  • (Agile & Waterfall)
  • Participated in the interview hiring panel for new PMO Director and new PMs
  • Served as a mentor and trainer for new PM’s on-boarded at Greenbrier in the absence of a PMO manager/director
  • Established project intake processes, change management process, established a change review board, and created standardized artifacts for the PMO.

IT Project Manager Lead

Logic, Nike
Beaverton, OR
03.2016 - 03.2017
  • Lead a program with five tracks within the Development Operations and SAP teams to automate and orchestrate tasks within the bi-annual builds/releases, as well as the monthly and weekly releases, to reduce man-hours and manual task execution to increase delivery time (Flex Release)
  • After one full cycle this effort has reduced time to market from 14 days to 3-day build duration
  • Worked extensively with the Release and Change Management teams to implement Build Automation with XLRelease, to include implementation, integration, customization, optimization, configuration, deployment, training, platform/task automation for the build orchestrations
  • Worked with warehouse team for WMOS in a box, and escalation through integration with ServiceNow
  • DevOps manager for Technical Application Support
  • In-depth root cause analysis for build outages and failures identified and reviewed in monthly build retrospective meetings
  • Additionally, managed vendor relations, project plan, schedule, resource plans, budget, communication plans, incident management, change management, issues and risks, rollout schedule, testing, training, and rollback plans for this program
  • Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
  • Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
  • (Agile & Waterfall)

Sr. IT Program Manager

UTi Worldwide
Portland, OR
10.2014 - 03.2016
  • Working with the Enterprise IT group (server, engineering, QA, implementation, integration, network, finance, database, Ops, EDI, and virtual storage teams), Distribution, Freight Forwarding, and Transportation divisions at UTi Worldwide to successfully virtualize, standardize, migrate, and consolidate all core and application services into the Enterprise managed Data Center in Chicago, Illinois - reported directly to the CIO
  • Gathered requirements for, built out the BOM, ordered the equipment, and managed the vendor (CDW) and local teams to build out UTi’s physical data center in Chicago, including working closely with and coordinating the activities for the Department of Homeland Security customs division to order, install, and configure the MPLS for UTi’s DC
  • Once built and transitioned over to the Operations team for support, managed the consolidation of 9 UTi data center sites that hosted IT equipment in North America to be migrated into the newly built data center, and legacy sites decommissioned
  • Solely planned and managed the resource and task level activity coordination for engineering (distributed technical team of 25 worldwide), business divisions (in multiple time zones), external customers worldwide, and vendors across the country for flawless execution of the consolidation and updating of the data via P-to-V or V-to-V migration
  • Addressed architecture, replication, backup, OS, DB, replication, backup, data access speeds, and storage space concerns
  • Managed project resources, resource staffing plan, program budget, communication plans, change management, issues and risks, retrospectives from outages, rollout schedule, testing, and rollback plans for this program
  • I participated as a member of the change control board as an approver, led root cause analysis after action reviews (AAR), and chaired the weekly executive steering committee meeting - complete with executive reporting
  • Additionally, I created individual transition plans for the applications for each system owner (post-migration) to address the ongoing support strategy and escalation process/procedures
  • This project completed ahead of schedule and under budget
  • (Waterfall)
  • Participated in the interview hiring panel for new PM’s
  • Served as a mentor and trainer for new PM’s onboarded at UTi for PMO process, team and stakeholder introductions, and project/artifact creation.

Sr. IT Business Analyst

VanderHouwen & Associates, Inc, PGE, Corporate Communications
Portland, OR
05.2014 - 08.2014
  • Working with the, and Customer Digital Channels on the Web Fitness Project to update the PGE website
  • Gathered requirements and data analysis to work with the vendor to address deficiencies in the external facing energy website to accommodate increased traffic, and create a full mobile experience
  • Additionally, this project laid the foundation for tailorabilty by implementing a content management system (CMS), developing responsive site design, and built the site out on that new platform
  • The project also addressed efficiency, accessibility, supportability, and ease of use
  • Strategic planning lead for this effort as well as leading the process improvement initiative for payments, and coordinated the vendor selection
  • (Agile/Scrum)

Sr. Project Manager/Sr. IT Analyst

Adecco Technical, Onsite, Integra Telecom
Portland, OR
04.2013 - 05.2014
  • Working with the Enterprise Architecture team at Integra Telecom to lead initiatives to design, develop, and implement systems to support product offerings for the telecom industry
  • EMPLOYING AGILE AND WATERFALL methodologies, Team Foundation Server for source control and task management, and PL/SQL for DB test/validation, managed projects of varying size through short sprints to deliver software solutions to the business
  • A few key projects involved working closely with multiple vendors to develop POC’s from elicited business requirements, and select appropriate technology solutions for Integra
  • PARTNERING with highly engaged business stakeholders and the senior executive team, I developed presentations with technical, business, financial, and process flows depicted
  • I tracked deliverables for internal and contractor staff, led daily scrum and weekly project team meetings, performed deliverable reviews, issue escalation and management/resolution, as well as scheduling meetings, and organized program summits at a variety of Integra locations for the engineering team, executives, and vendors
  • I created communications plans, maintained project plans, performed capacity planning, managed scope, schedule, budgets, status reports, change controls, training, rollout, online documentation and managed stakeholder expectations for the projects I led
  • The three key IT projects I led, managing a technical team of 15, as part of the regional strategic change initiatives as Integra include:
  • TFS Upgrade to 2012/Cloud – moved entire source code repository to a hosted solution to reduce risk exposed in the legacy environment, including an upgrade to version 2012, and conducted end user training concurrently
  • This project had many project dependencies, so execution and timing were absolute; this project landed on time
  • (Waterfall)
  • Enterprise Workflow in SalesForce/Biztalk – Phase 1 of the project created a workflow/provision tasking system by which Integra could queue a series of tasks for work, as prompted by a new order or service provisioning request from a customer within the SalesForce platform
  • Phase 2 of the project addresses the system architecture layer and the integration of many legacy systems via ESB, for which BizTalk was the chosen solution
  • The project scope included solution evaluation, solution options (proof of concept) and selection, development, as well as transition/training/implementation to over 1000 users for this custom designed solution that I was the product owner for
  • Additionally, I trained the systems analysts to be the administrators for our custom SalesForce workflow
  • (Waterfall)
  • Master Order Entry in SFDC – Scope of project was to design and deliver a new order entry system in SalesForce.com from a deprecated legacy in-house CPM
  • Extensive analysis to define what an order is, what information needs to be contained on the UI screens to complete an order, and date/jeopardy management was created and incorporated into the newly built system to be efficient and effective for the sales and service delivery teams
  • (Agile)

Business Systems Analyst/Project Manager

Insitu, Inc
Bingen, WA
02.2011 - 04.2013
  • Partnered with the, , Logistics, Engineering, Flight Safety, Medical, Training, Procurement, and Production business units to support application analysis, design, documentation, development, programming, modification, testing, installation, change management, implementation, troubleshooting, data integrity, and reporting requirements
  • Research, assess, recommend and lead continuous improvements of business systems and processes throughout the organization, leveraging technical and non-technical solutions for increased efficiencies and streamlined processes
  • Communicate solution alternatives based upon gathering and evaluating defined business requirements to meet business needs
  • Drive highly complex global change initiatives, working closely with cross-functional groups and technical staff to ensure all project deliverables are met and ensure stabilization for systems and processes
  • Work with application vendor’s/development teams to resolve system issues, manage system integration efforts, and lead organization process improvement initiatives
  • Toolset management of some 200+ applications and support the creation, training, and customization of a large SharePoint 2010 user base
  • Actively involved in the interview and candidate selection for 6 positions within the MIS team
  • Projects included:
  • ISIS, Enterprise Integrated Sustainment Information System; As the Product Owner I worked with the vendor architect and lead developer to create and implement a SQL-DBI system with a series of custom modules to support Insitu’s training, medical, deployed operations, program managers, logisticians, finance, analysis, procurement, quality, compliance and safety departments so they could manage scheduling, inventory, transportation, personnel, spares, repair/replenishment of aircraft components, flight hours and evolutions at field sites, incident reporting, forecasting, document management, and data analysis across all systems for the executive leadership team
  • ISIS integrates the ERP system (CostPoint), computer maintenance management system (Sapphire), failure reporting analysis and corrective action system (Relex), and replaces a legacy logistics and tracking Access DB system for supply chain analytics
  • (Agile)
  • Corporate-wide LMS/LCMS (Kenexa/IBM & InMedius): elicited requirements from two separate departments (Human Resources and Training), evaluated 15 vendors, then selected and implemented two separate solutions which required integration with each other and the S1000D technical publications suite to meet the needs of these two very different organizations
  • Negotiated an accelerated implementation to ensure Insitu would meet the training deliverable for the UAE contract
  • Project came in ahead of time, on budget, and with 100% satisfaction across the organizations
  • (Waterfall)
  • Operational Integrity Effort Lead – Selected by the CEO to lead a process improvement effort directed towards the hardening of systems against malware/virus penetration
  • This was a 6-month effort where I led a team of 65 people across production, engineering, software, IT, InfoSecurity, DMG, manufacturing, operations, process improvement and deployed operations to make changes to protect systems
  • Worked with SMEs to develop/productize a customer solution and deploy it rapidly across 39 international sites, as well as overhaul the software and manufacturing processes to improve overall product quality and mitigate risk for Insitu
  • Managed a $3M budget for this effort, as well as communications, coordination of resources, rollout, documentation for productized solution, customer training, and established a client escalation procedure to address any new issues within a specified SLA.

Systems Administrator/Special Projects

Fiserv
Hillsboro, OR
02.2010 - 02.2011
  • Provide installation, maintenance, and monitoring of network and system performance for multiple distinct Windows 2003/2008 domains in a Hosted Data Center for production Internet Financial systems
  • Responsibilities included: troubleshooting Internet banking issues; testing, repairing, and backing up network servers; troubleshooting application and operating system problems; assisting with the installation of new Internet banking systems; administration of LAN security policies; implementation and tracking of Internet banking system changes; and managing customer communications during Internet banking escalations, problem management and resolution, change control scheduling, hosting the change review board meeting and approver for the CRB, and implementation
  • Special projects:
  • Performed the IT Infrastructure Library (ITIL) audit and inventory for the Beaverton Data Center, Corporate IT, Engineering, and Testing Lab
  • Developed a training program for Hosting which included the design/implementation of a SharePoint calendar to track each occurrence, topic trained, and maintain attendance records ensuring Fiserv’s compliance with the FDIC
  • Managed the Training/Travel & Expenses budget for the Operations department; planned training and forecasted costs for various training/travel, ensuring that the department had necessary funding.

Timberline Office Systems/Software Analyst

Sage Software
Beaverton, OR
12.2006 - 09.2007
  • As a member of the systems team for Timberline Office Suite I worked with technical account managers to remotely perform the installation, troubleshooting, server migrations, database migrations, environmental testing, and programming issues related to the accounting and real estate management suite of products
  • Additionally, I troubleshot and resolved network, security configuration issues, and software challenges such as performance, permissions, and errors related to Windows Installer
  • Remote Toolset used at Sage: Webex, GoToAssist, and PCAnywhere.

RequisitePro Software Engineer

Rational Software
Hillsboro, OR
02.2001 - 04.2002
  • Supporting RequisitePro, I worked with clients on installation, functionality, testing, integration, and worked defect/ enhancement requests specific to customer environments
  • My forte was developing solutions for unsupported client requested features or defects; integration solutions for other products and add-ins; system crashes; product licensing complexities and license server issues; employing RUP to extend the RPX (RequisitePro Extensibility Interface) application to a customer's particular configuration/environment; UML and sequence diagramming, database support for MS Access, SQL Server and Oracle to include database corruption (security and rebuild); troubleshooting and debugging issues related to network and operating systems for Windows 95, 98, 2000 and NT; resolving issues related to web/email server installation including IIS and UNIX (Solaris and Linux) Apache web servers; and issues related to MS Word and SoDA (Rational's automated reporting tool)
  • Planned and executed system upgrades for select clients, as required with customized solutions to preserve/re-create customization
  • Toolset used at Rational: Vantive, Siebel, Remedy, Facets, MS Project, MS CRM and Scopus CRM tools.

Education

Master of Science - Computer Information Systems

University of Phoenix
Portland, OR
06.2009 - 01.2025

MBA - Business Administration And Management

Marylhurst University
Marylhurst, OR
09.2007 - 06.2009

Bachelor of Science - Business/E-Business

University of Phoenix
Honolulu, HI
08.2001 - 08.2006

Skills

Collaborative leadership

Team management

Stakeholder relations

Organizational development

Team building

Affiliations

Member, Technical Support Professionals Society (TSPSsm)

Member, Software Support Professionals Association (SSPA)

Member, 2010, Who’s Who Among Students in American Universities & Colleges ®.

Member 2012, International Institute of Business Analysis (IIBA)

Member 2012- present, Society for Information Management (SIM)

Certification

Support Center Practices (SCP) Certification. The SCP Certification program provides the world-class standard for technology support organizations dedicated to continuous improvement and focused on increasing user satisfaction through operational effectiveness and productivity.

11-2001

ITIL v.3 Certification

11-2010

Timeline

Sr. Director Strategic Initiatives

Trimble, Inc
04.2024 - Current

Sr. Infrastructure Program Manager

Genesis Financial Services
11.2021 - 10.2022

Sr. IT Program Manager

ServerLogic, Remote, SourceOne Transportation
01.2021 - 03.2024

Infrastructure Program Manager

Catapult Recruiting, United Malt Group
07.2020 - 01.2021

Sr. Infrastructure Program Manager

Logic, Lattice Semiconductor
10.2019 - 07.2020

Customer Order Management Sr. Project Manager

Strategic Business Solutions, NW Natural
12.2018 - 10.2019

Enterprise IT Program Manager

The Greenbrier Companies
03.2017 - 11.2018

IT Project Manager Lead

Logic, Nike
03.2016 - 03.2017

Sr. IT Program Manager

UTi Worldwide
10.2014 - 03.2016

Sr. IT Business Analyst

VanderHouwen & Associates, Inc, PGE, Corporate Communications
05.2014 - 08.2014

Sr. Project Manager/Sr. IT Analyst

Adecco Technical, Onsite, Integra Telecom
04.2013 - 05.2014

Business Systems Analyst/Project Manager

Insitu, Inc
02.2011 - 04.2013

ITIL v.3 Certification

11-2010

Systems Administrator/Special Projects

Fiserv
02.2010 - 02.2011

Master of Science - Computer Information Systems

University of Phoenix
06.2009 - 01.2025

MBA - Business Administration And Management

Marylhurst University
09.2007 - 06.2009

Timberline Office Systems/Software Analyst

Sage Software
12.2006 - 09.2007

Support Center Practices (SCP) Certification. The SCP Certification program provides the world-class standard for technology support organizations dedicated to continuous improvement and focused on increasing user satisfaction through operational effectiveness and productivity.

11-2001

Bachelor of Science - Business/E-Business

University of Phoenix
08.2001 - 08.2006

RequisitePro Software Engineer

Rational Software
02.2001 - 04.2002

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Stephanie McMichael DemankowskiSenior Director, Strategic Initiatives
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