Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie McNair

Buckeye,AZ

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

APS
Phoenix, AZ
09.2022 - Current
  • Greeted customers and identified their needs.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Field
  • Provided information about products and services available to customers.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Front End Supervisor

Lowes Home Improvment
Buckeye, AZ
03.2021 - 09.2022
  • Trained new employees in customer service techniques and store policies.
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Conducted regular performance evaluations of front end personnel.
  • Ensured adequate staffing levels during peak business hours.
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
  • Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer complaints in a professional manner.

Merchandising Associate

Lowes Home Improvment
Buckeye, AZ
02.2019 - 03.2021
  • Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
  • Developed effective merchandising plans to maximize sales and customer satisfaction.
  • Organized product displays to attract customers and increase sales.
  • Ensured that all merchandise was correctly priced and tagged according to established standards.
  • Provided excellent customer service by answering questions about products and services.
  • Created innovative visual display solutions for promotional events.
  • Trained new staff members on merchandising principles and practices adopted by the organization.
  • Managed showroom floor stock to keep popular product readily available to customers.
  • Communicated and coordinated planogram execution with store management.
  • Printed labels and tags for for-sale merchandise.
  • Built product displays and placed appropriate signage for merchandise.

Education

GED -

Brighton High School
Brighton, CO
02.1983

Skills

  • Customer Support
  • Team Collaboration
  • Customer Service
  • Tactful and Diplomatic

Timeline

Customer Service Associate

APS
09.2022 - Current

Front End Supervisor

Lowes Home Improvment
03.2021 - 09.2022

Merchandising Associate

Lowes Home Improvment
02.2019 - 03.2021

GED -

Brighton High School

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Stephanie McNair