Stephanie McNary
Auburn,MI
Summary
Transitioning from healthcare environment where skills in scheduling, patient communication, and administrative tasks were developed. Known for optimizing schedules and ensuring smooth flow of appointments. Seeking new field to bring these transferable skills and contribute to different setting. Offering strong organizational skills and customer-focused mindset, eager to learn and grow in medical setting. Brings keen ability to pick up industry-specific knowledge, coupled with proficiency in handling administrative tasks and using scheduling software. Ready to use and develop these skills in Medical Appointment Scheduler role. Experienced with scheduling patient appointments and managing time-sensitive tasks in healthcare settings. Utilizes effective communication to coordinate between patients and medical staff. Knowledge of maintaining accurate records and providing excellent patient service. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
10
10
years of professional experience
Work History
Scheduler
McLaren Bay Center For Rehabilitation
01.2020 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in maintaining a clean, organized work environment that fostered efficient daily operations within the clinic setting.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Office Adminstrator
St. Gabriel Church
04.2018 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Made sure to collect offerings from boxes in church.
- Stocked alter with various items the priest would need for services.
- Took payments for various church needs ie funerals, cemetery plots and contributions to the church.
Assistant Daycare Teacher
The Youth Academy
10.2014 - 05.2015
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
- Developed strong relationships with families, fostering open communication regarding child progress and concerns.
- Improved communication with parents by implementing regular updates on student progress and behavior.
- Streamlined administrative tasks through effective organization and time management techniques.
- Contributed to the creation of developmentally appropriate curriculum materials for various age groups within the daycare setting.
- Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
- Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
- Promoted early literacy skills through engaging storytime sessions, incorporating props and visuals to capture interest.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
No Degree - Physical Therapy Assistant
Delta College
University Center, MICertificate - Pharmacy Technician
Penn Foster College
Scottsdale, AZ06.2015
High School Diploma -
Western High School
Auburn,MI06.2005
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Effective multitasking
- Schedule coordination
- Schedule management
- Telephone etiquette
- Medical terminology
- Staff coordination
- Patient scheduling
- Mail handling
- Patient confidentiality
- Appointment scheduling
- Healthcare software
- HIPAA compliance
- Appointment coordination
- Patient relations
Timeline
Scheduler
McLaren Bay Center For Rehabilitation
01.2020 - Current
Office Adminstrator
St. Gabriel Church
04.2018 - 06.2018
Assistant Daycare Teacher
The Youth Academy
10.2014 - 05.2015
No Degree - Physical Therapy Assistant
Delta College
Certificate - Pharmacy Technician
Penn Foster College
High School Diploma -
Western High School
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