Stephanie McNiel
Frankenmuth,MI
Summary
Experienced analytical operations professional with a decade of expertise in process improvement, resource management, and data analysis. Proven track record as a Lean Six Sigma Yellow Belt certified individual, consistently streamlining workflows, managing multimillion-dollar accounts, and providing strategic insights. Recognized for meticulous attention to detail, strategic problem-solving abilities, and fostering cross-functional collaboration to enhance processes and achieve operational excellence. Proficient in developing standard operating procedures (SOPs) and driving efficiency to support organizational goals.
Overview
6
6
years of professional experience
Work History
Operations Planning Analyst
Versiti Blood Center
03.2020 - Current
- Achieved Lean Six Sigma Yellow Belt certification, applying process improvement methodologies to enhance forecasting and budget accuracy.
- Managed the collections and resource calendar, identifying challenges and offering strategic recommendations to limit the operational impact on mobile collections.
- Collaborated with cross-functional teams to align hiring with operational needs, monitor staff turnover, and inform leadership on potential impacts.
- Reduced drive cancellations by 73% year-over-year by collaborating with Fleet and Scheduling teams, saving 294 units.
- Created and maintained precise and accurate models, charts, and reports.
- Supported continuous process improvement efforts by serving as a Continuous Improvement Ambassador.
- Participated in capacity planning initiatives, ensuring adequate resources were available to support collection goals.
- Conducted training for schedulers, provided instruction on Excel and report generation, and served as an administrator for the company software.
Supervisor
Chemical Bank / TCF Bank
03.2019 - 03.2020
- Managed $50M across 42 dealership floor plan accounts.
- Oversaw compliance with industry regulations and company policies for 188K+ loan accounts.
- Developed a comprehensive training program and facilitated the onboarding process.
- Created and implemented SOPs, establishing clear guidelines for standardized workflows.
- Partnered with multiple departments to investigate fraud and complex credit disputes.
- Directed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and setting clear expectations for staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
Master of Science - Finance
Walsh College
Troy, MIBachelor of Arts - Public Administration, Minors in Business Management & Accounting
Saginaw Valley State University
University Center, MISkills
- Data Analysis & Reporting
- Process Improvement
- SOP Development & Implementation
- Project Leadership
- Cross-Functional Collaboration
- Resource Management
- Logistics Optimization
- Microsoft Excel
- Workforce Planning
- Analytical Thinking
- Strategic Planning
Timeline
Operations Planning Analyst
Versiti Blood Center
03.2020 - Current
Supervisor
Chemical Bank / TCF Bank
03.2019 - 03.2020
Master of Science - Finance
Walsh College
Bachelor of Arts - Public Administration, Minors in Business Management & Accounting
Saginaw Valley State University
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