Stephanie McRae

• Oversaw a team of 20 associates in India, enhancing operational efficiency.
• Led training department by creating training materials and conducting sessions.

Managed quality for Speed by Street department for 10 years, addressing queries and conducting research.

• Collaborated with clients to resolve issues, ensuring high customer satisfaction.
• Monitored safety protocols for drivers, maintaining compliance and best practices.
• Utilized Microsoft Teams, Excel, and Word for daily operations and documentation.
• Conducted follow-ups on new training materials to facilitate continuous improvement.
• Streamlined communication processes within the team to improve project outcomes.

• Processed all insurance claims for Physical Therapist office with high accuracy.
• Reviewed patient billing information to ensure compliance with insurance requirements.
• Communicated with insurance providers to resolve billing discrepancies and inquiries.
• Maintained patient records and updated billing information in electronic systems.
• Collaborated with healthcare providers to obtain necessary documentation for claims.
• Educated patients about their billing statements and insurance coverage options.
• Followed up on outstanding claims to ensure timely payments from insurers.
• Submitted appeals to insurance companies when necessary.
• Negotiated payment arrangements with patients and and or their families as needed.

• Managed member accounts, resolving disputes between sellers and buyers effectively.
• Maintained high quality standards while ensuring productivity goals were met.
• Exceeded performance targets through involvement in special projects.

Clarified data requirements through effective communication with various departments.

• Entered large volumes of data accurately and efficiently.
• Responded to daily inquiries within mandated deadlines to ensure timely resolution.
• Utilized diverse software applications for data entry, updates, verification, and retrieval.
• Processed Australian American Express Card applications in a timely manner.
• Maintained high accuracy while entering customer data into internal systems.
• Reviewed documents for completeness and resolved discrepancies promptly.

• Resolved customer inquiries and issues efficiently, enhancing service quality.
• Managed customer accounts utilizing company software systems to ensure accuracy.
• Maintained high productivity and sales levels through effective communication.
• Performed account maintenance tasks to support management objectives.

• Handled inbound customer service and business card inquiries in bankcard environment.
• Consistently exceeded performance targets across all key responsibilities.
• Promoted to Trainer; instructed new hires on methods and procedures.
• Trained and managed personnel, overseeing quality assurance processes.
• Monitored trainee progress and provided constructive feedback to relevant parties.
• Delivered customized training to enhance associate productivity, achieving cost savings.
• Promoted to Acting Manager; managed two teams of associates to drive productivity improvements.
• Developed and implemented progress plans for associates, facilitating goal achievement.