Skiing (snow/ water), Cooking, Reading, Traveling
Stephanie M. Dilley
Burlington,KY
Summary
Results-oriented Dental Billing Coordinator with 17 years of experience in insurance claims, accounts receivable, and denial management. Proficient in Dentrix and Eaglesoft, with a track record of improving cash flow, resolving outstanding claims, and ensuring accurate, timely reimbursements.
Overview
17
17
years of professional experience
Work History
Lenihan and Hoffer Dental
06.2020 - Current
- Direct patient engagement – check-in/check-out, new patient paperwork, treatment plans, collection of ‘fee-for-service’ payments, verification of patient insurance and processing of patient information via Dentrix and Eaglesoft
- Explained patient account balances clearly by breaking down insurance payments, adjustments, deductibles, co-pays, and coinsurance, improving patient understanding and trust
- Resolved patient billing concerns by investigating claims, coordinating with insurance carriers, and ensuring accurate account balances
- Collaborated with front desk and clinical staff to ensure patients received consistent and accurate financial information
- Processed and submitted dental insurance claims accurately and efficiently using Dentrix and Eaglesoft, ensuring timely reimbursements
- Verified patient insurance eligibility, benefits, and coverage limitations prior to treatment to support accurate billing and cost estimates
- Reviewed and interpreted EOBs (Explanation of Benefits) to ensure correct payments, adjustments, and patient responsibility
- Followed up on outstanding and aging claims with insurance carriers to expedite payments and reduce accounts receivable
- Investigated and resolved claim denials by identifying root causes, correcting errors, and resubmitting claims promptly
- Ensured proper CDT coding and documentation to support claim approval and minimize rejections
- Coordinated with insurance companies via phone and online portals to obtain claim status updates and resolve discrepancies
- Managed high-volume claim workloads while maintaining accuracy and meeting strict deadlines
- Assisted in improving insurance workflows and billing processes to enhance overall revenue cycle efficiency
- Communicated effectively with patients and staff regarding insurance coverage, claim status, and payment expectations
Bray W. Berry DDS
01.2019 - 05.2020
- Direct patient engagement – check-in/check-out, new patient paperwork, treatment plans, collection of ‘fee-for-service’ payments, verification of patient insurance and processing of patient information via Eaglesoft
- Insurance processing; Posting, payments, inquiries, claims, aging reports
- Dentist-trained to assist with fillings, crown-preps, crown seating, dentures and partials, fabrication of temporary crown
- Lab Case management, coordinating with out of office dental labs to insure timely delivery
Urgent Dental Care
04.2009 - 12.2018
- Direct patient engagement – check-in/check-out, new patient paperwork, treatment plans, collection of ‘fee-for-service’ payments, verification of patient insurance and processing of patient information via Dentrix
- Insurance processing; Posting, payments, inquiries, claims, aging reports; Ensuring all doctors are current with CAQH online provider application
- Dentist-trained to assist with root canals, fillings, crown-preps, extractions, prophylactic procedures, periodontal scaling, crown seating, dentures and partials, fabrication of temporary crown
- Performing intraoral and extraoral x-rays, including throat, panoramic, 3-D, periapical, bitewing, high-resolution CT-scan
Skills
- Dependable
- Effective Communication
- Kind and Reassuring
- Dental Terminology
- Insurance Billing and Coordinating
- Patient Billing and Coordinating
- Office Administration
Interests
Timeline
Lenihan and Hoffer Dental
06.2020 - Current
Bray W. Berry DDS
01.2019 - 05.2020
Urgent Dental Care
04.2009 - 12.2018