Stephanie Medart
Oro Valley,AZ
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
6
6
years of professional experience
Work History
COMMUNITY ASSOCIATION GENERAL MANAGER
Firstservice Residential
06.2024 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
- Communicated effectively with owners, residents, on - site associates and vendors.
PORTFOLIO COMMUNITY ASSOCIATION MANAGER
Firstservice Residential
01.2023 - 06.2024
- Success in supporting a portfolio of single-family homes and condominium associations
- Solicited and analyzed bids from contractors for repairs, renovations, and maintenance
- Maintained relationships with external vendors providing services such as pest control, janitorial services or garbage collection
- Organized meetings with board members, contractors, vendors and other stakeholders to ensure timely completion of projects
- Developed and managed budgets for the association's operations, including long-term planning and forecasting
- Coordinated events designed to promote community engagement among residents
- Monitored compliance with applicable laws and regulations related to the operation of a community association
- Recipient of the Service Excellence Award First Quarter 2023.
ASSISTANT COMMUNITY MANAGER
Firstservice Residential
03.2021 - 01.2023
- Assistant Manager to a portfolio of eight Homeowner's Associations where I reviewed account documentation, rectify issues therein, and contact association members about account and procedural changes
- Coordinated Board and Committees including meeting link generation, preparation of meeting materials, coordinating with guest presenters, and taking meeting minutes
- Maintained attractive and operational facilities for existing members by organizing regular maintenance, major repairs, and capital improvement projects
- Achieved financial objectives by providing monthly reports
- Administrative lead on 6th largest HOA in Arizona, totaling 6,629 homes in 2022
- Participated in brainstorming sessions with team members regarding new ideas and strategies for increasing engagement and reach on social media platforms
- Investigated complaints, disturbances, and violations, and resolved problems following rules and regulations
- Provided support to customers via email or chat services when required.
ADMINISTRATIVE ASSISTANT
AXIA Real Estate Appraisers
06.2018 - 03.2021
- Planned daily and travel itineraries for four executives
- Developed and maintained a digital filing system conducive to the office workflow
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Managed office supplies inventory and placed orders when necessary
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Monitored daily operations in order to ensure efficient workflow processes were being followed
- Established professional and collaborative working relationships with company associates and external parties.
Education
ASSOCIATE DEGREE IN PSYCHOLOGY -
University of Phoenix
01.2012
Skills
- Service Contract Negotiation
- Community Guidelines Enforcement
- Resident Complaint Resolution
- Board of Directors Support
- Critical Thinking
- Vendor Relationship Development
- Complex Problem-Solving
- Proposal Development
- Microsoft Office
- Budget Planning
- Community Operations Management
- Contractor Supervision
- Operating Cost Tracking
- Administrative Leadership
References
References available upon request
Timeline
COMMUNITY ASSOCIATION GENERAL MANAGER
Firstservice Residential
06.2024 - Current
PORTFOLIO COMMUNITY ASSOCIATION MANAGER
Firstservice Residential
01.2023 - 06.2024
ASSISTANT COMMUNITY MANAGER
Firstservice Residential
03.2021 - 01.2023
ADMINISTRATIVE ASSISTANT
AXIA Real Estate Appraisers
06.2018 - 03.2021
ASSOCIATE DEGREE IN PSYCHOLOGY -
University of Phoenix
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