Stephanie Medina
Summary
Dynamic Immigration Case Manager at BI Incorporated, with a proven track record in case management. Skilled in problem-solving and excel at developing strategic plans that enhance client outcomes. I am able to perform under pressure and stay calm during emergencies. Experience with electronic monitoring technologies for reliable community supervision, such as individuals involved in the U.S. Immigration court process.
Overview
10
10
years of professional experience
Work History
Immigration Case Manager/Specialist
BI Incorporated
Sacramento, CA
12.2024 - Current
- Ensure that programs function in a manner that satisfies contractual obligations.
- Implement strategies and action plans to meet operational and financial objectives for non citizen participants
- Maintain frequent and productive communication with key contacts in the community based organizations to assure and maintain community receptivity and support
- Evaluate, identify, and describe contingencies for reducing potential community issues, absconding, and threats.
- Reviewed petitions to determine if applicants met necessary qualifications for a variety of visas or citizenship statuses.
- Conducted home visits to assess the safety of clients' living environments and provide support for their daily activities.
- Monitored client progress through regular follow-ups and case reviews.
- Perform law enforcement support duties by taking fingerprints and photographs while intaking non citizen participants, enrolling them into the Alternative to Detention (ATD)
- Arrange, plan, and organize documentation for non-citizen participants following guidelines from ICE procedures.
- Develop timely and accurate investigative reports on the status of program operations to support ICE ERO.
Receptionist (Volunteer)
E Street Salon
Davis, CA
01.2024 - 12.2025
- Greeted clients and managed appointment schedules
- Handled client inquiries and resolved concerns promptly, demonstrating strong interpersonal and problem-solving skills
- Developed positive relationships with clients, enhancing their overall experience and satisfaction
- Managed front desk operations, including answering phones, booking appointments
- Maintained client records and updated appointment logs, ensuring accurate and efficient data management
- Coordinated with stylists to manage daily schedules and optimize workflow
- Effectively juggled multiple tasks in a fast-paced environment, demonstrating excellent time management and multitasking abilities
- Prioritized tasks to meet the needs of clients and salon staff, ensuring smooth daily operations
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Assisted with inventory management by ordering supplies as needed.
- Tracked daily sales transactions and reported them to management on a weekly basis.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated customer records to ensure accuracy of data entered into database.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Intern Bilingual Youth Counselor
Vacaville Police Department, Youth Services Section
Vacaville, CA
08.2023 - 05.2024
- Provided counseling sessions to referred clients
- Offered resources to clients' guardians for external services
- Conducted assessments for accurate diagnoses and personalized sessions
- Managed intake forms and maintained communication with clients' families
- Participated in weekly group supervision meetings and trainings
- Delivered resources to families and managed client discharge processes
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Participated in continuing education courses related to counseling techniques and adolescent development.
- Supervised youth group members to maintain organized and safe environment.
- Provided individual, group, and family counseling services to youth.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Developed individualized treatment plans based on assessment results.
- Engaged in regular supervision sessions with program managers and supervisors to review cases and update clinical practice methods.
- Participated in multidisciplinary team meetings to discuss best practices for clients' treatments.
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
- Delivered treatments to improve client functionality and environmental adjustment.
- Improved children's behavior through coping skills and other therapeutic interventions.
- Monitored progress of clients towards goals established in treatment plans.
- Advocated on behalf of clients when necessary to ensure proper access to services they need.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Inside Phone Sales, Farming Equipment, Customer Service
Solex Corporation
Dixon, CA
06.2022 - 10.2023
- Ordered parts internationally and logged inventory from distributors
- Provided customer service via phone
- Organized warehouse for efficient shipping
- Supplied resources to out-of-territory customers
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Delivery Driver, Parts Distributor, Customer Service
Napa Auto Parts
Dixon, CA
07.2015 - 06.2022
- Delivered parts to customers promptly
- Ordered parts and followed up on deliveries
- Assisted at the counter with customer service
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained accurate records of goods delivered and collected payments as required.
- Notified customers of delays to decrease calls to support.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Loaded and unloaded vehicles at distribution center and delivery address.
Intern Bilingual College and Career Success Advisor
CAL-SOAP
Vacaville, CA
09.2021 - 12.2021
- Presented comprehensive resource information for student financial support.
- Provided assistance for completing and submitting applications.
- Participated in workshops to help students and parents with financial aid forms.
- Served as a liaison between families and students and post-secondary institutions regarding admissions decisions.
- Generated reports detailing college enrollment trends among graduating classes.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Advised students on course selection, college application processes, and scholarship opportunities to support their academic and career goals.
- Directed and participated in recruitment and enrollment activities.
- Aided students in college and career readiness process, helping with course selection and career assessments.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
Intern Bilingual Case Manager and Receptionist
Dixon Family Services
Dixon, CA
02.2021 - 05.2021
- Provided resources to clients
- Scheduled appointments for the case manager
- Assisted with new and closing cases, conducted phone assessments
- Answered phones, scanned/faxed paperwork, completed intake and case plans
- Maintained detailed call logs
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified needs of customers promptly and efficiently.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Monitored client progress through regular follow-ups and case reviews.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Registered Dental Assistant (RDA)
Creekside Orthodontics
Vacaville, CA
07.2018 - 05.2020
- Assisted dentists in various procedures, ensuring patient comfort and safety.
- Managed patient records, including medical histories, and treatment plans.
- Provided patient education on oral hygiene and post-treatment care
- Coordinated with insurance companies to verify patient coverage and process claims
- Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
- Documented all treatment plans in patient records according to office standards.
- Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Laid out dental instruments and equipment before procedures.
Registered Dental Assistant (RDA)
Dr. David Suttie Dentistry for Children
Napa, CA
05.2017 - 06.2018
- Assisted dentists in various procedures, ensuring patient comfort and safety.
- Managed patient records, including medical histories, and treatment plans.
- Provided patient education on oral hygiene and post-treatment care
- Coordinated with insurance companies to verify patient coverage and process claims.
- Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
- Documented all treatment plans in patient records according to office standards.
- Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Laid out dental instruments and equipment before procedures.
Education
Bachelor of Arts - Social Work
California State University, Sacramento
6000 J St Sacramento, CA05.2024
Associate of Arts - Human Services
Solano Community College
4000 Suisun Valley Rd, Fairfield, CA 05.2021
Dental Assisting Certification Program - Dental Assisting
Blake Austin College
770 Mason St Suite 200, Vacaville, CA09.2017
Skills
- Case management
- Effective communication
- Problem solving
- Multitasking capacity
- Counseling and Crisis Management
- Communication and interpersonal skills
- Team Collaboration
- Cultural competency
- Bilingual
- Analytical thinking
- Case planning
Languages
Spanish
Native/ Bilingual
Timeline
Immigration Case Manager/Specialist
BI Incorporated
12.2024 - Current
Receptionist (Volunteer)
E Street Salon
01.2024 - 12.2025
Intern Bilingual Youth Counselor
Vacaville Police Department, Youth Services Section
08.2023 - 05.2024
Inside Phone Sales, Farming Equipment, Customer Service
Solex Corporation
06.2022 - 10.2023
Intern Bilingual College and Career Success Advisor
CAL-SOAP
09.2021 - 12.2021
Intern Bilingual Case Manager and Receptionist
Dixon Family Services
02.2021 - 05.2021
Registered Dental Assistant (RDA)
Creekside Orthodontics
07.2018 - 05.2020
Registered Dental Assistant (RDA)
Dr. David Suttie Dentistry for Children
05.2017 - 06.2018
Delivery Driver, Parts Distributor, Customer Service
Napa Auto Parts
07.2015 - 06.2022
Bachelor of Arts - Social Work
California State University, Sacramento
Associate of Arts - Human Services
Solano Community College
Dental Assisting Certification Program - Dental Assisting
Blake Austin College
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