Stephanie Melendez

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos,mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Stocked shelves with ingredients needed to make coffee drinks.
• Labeled containers of milk for use in coffee drinks according to expiration dates.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Assisted in the preparation of baked goods including muffins, cookies,scones, cakes.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Attended weekly team meetings to review performance goals and objectives.
• Scheduled shifts for fellow associates during peak traffic times.

• Handle high volume of money and balance daily cash drawers which included cash, credit card and automatic debit payments.

• Responsible for counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and adequate change is available.

• Answer phones and manage all phone orders in a friendly manor and ensure all orders are bagged and ready for pick-up.

• Mentor and train new cashiers.

• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.