Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Mendiola

Las Vegas

Summary

Dynamic professional with extensive experience at RDI Connect, excelling in client relationship building and HIPAA compliance. Proven track record of enhancing customer satisfaction through effective problem-solving and creative solutions. Adept at multitasking and maintaining high standards in quality assurance, fostering trust and loyalty among clients.

Results-driven professional with extensive experience in loyalty program management. Proven ability to enhance customer engagement through strategic initiatives and personalized interactions. Strong focus on team collaboration and adaptability to changing needs, with expertise in customer relationship management and problem-solving.

Organized [Desired Position] with background in loyalty program management. Successfully improved customer retention rates through effective relationship building and personalized service. Demonstrated skills in conflict resolution and data analysis to enhance customer satisfaction.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.

Overview

15
15
years of professional experience

Work History

Loyalty Representative

Dreamscape
09.2023 - Current
  • Boosted customer satisfaction levels by resolving issues efficiently and maintaining a courteous demeanor at all times.
  • Consistently met or exceeded performance metrics related to customer satisfaction, call handling time, and issue resolution rates.
  • Developed rapport with clients, leading to long-lasting relationships built on trust and mutual respect.
  • Worked closely with marketing teams on targeted campaigns aimed at increasing participation in the loyalty program.


Eli Lilly Healthcare

RDI Connect
06.2023 - 12.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Quality Assurance Analyst

RDI Connect
06.2020 - 06.2023
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Insurance Verification Specialist

RDI Connect
03.2020 - 06.2023
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.

Event Coordinator

RDI Connect
01.2017 - 03.2020
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.

Sales Associate

True Religion
06.2015 - 04.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Caregiver

Pathway of Nevada
06.2010 - 04.2014
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

High School Diploma -

Saipan Southern High School
SAIPAN
06-2007

Skills

  • Client relationship building
  • Call center experience
  • Complaint handling
  • Creative solutions
  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Data entry proficiency
  • Follow-up skills
  • Policy adherence
  • Referral coordination
  • Empathy and patience
  • Healthcare industry
  • EHR management
  • Patient eligibility verification
  • Insurance claims follow-up
  • Strong interpersonal skills
  • Multitasking and organization
  • Customer service
  • Problem-solving
  • Data entry
  • Quality assurance
  • Phone and email etiquette

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Loyalty Representative

Dreamscape
09.2023 - Current

Eli Lilly Healthcare

RDI Connect
06.2023 - 12.2023

Quality Assurance Analyst

RDI Connect
06.2020 - 06.2023

Insurance Verification Specialist

RDI Connect
03.2020 - 06.2023

Event Coordinator

RDI Connect
01.2017 - 03.2020

Sales Associate

True Religion
06.2015 - 04.2017

Caregiver

Pathway of Nevada
06.2010 - 04.2014

High School Diploma -

Saipan Southern High School
Stephanie Mendiola