Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Mendivil

San Diego,CA

Summary

A dedicated and outgoing individual pursuing a diploma in the medical field and providing compassionate customer care in fast-paced settings. Strong track record of delivering exceptional customer service and resolving technical issues. Process-driven with keen attention to detail and offering proven skills to partner with diverse professions. Seeking to contribute excellent communication, technical proficiency, strong work ethic, in a rewarding future role to provide compassionate customer or patient care, support, and expertise to a dynamic team as a young professional.

Overview

6
6
years of professional experience

Work History

Accounting & Cash Applications Clerk

Mitchell 1
San Diego, CA
08.2023 - Current
  • Processed both outgoing and incoming payments and invoices.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Provided support for audits related to cash applications processes.
  • Worked closely with other departments to ensure timely and accurate application of payments.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Researched and resolved payment discrepancies, customer inquiries, and account discrepancies.

Customer Service & Retention Specialist

Mitchell1
San Diego
06.2021 - Current
  • Assisted customers with installation of new hardware and software applications.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Performed data entry tasks into computer databases from paper documents.
  • Maintained filing system for important documents such as contracts and invoices.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Developed spreadsheets to track project progress, budgets and other related data.'
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Trained staff on operating procedures and company services
  • Increased efficiency and team productivity by promoting operational best practices.

Server

BJ's Restaurant & Brewhouse
San Diego
01.2020 - 02.2021
  • Served food & beverages with focused attention to customer needs, and promptly resolved complaints to maintain a positive reputation
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Barista

Starbucks
San Diego
05.2018 - 09.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Prevented infections and maintained store professionalism by cleaning and sanitizing areas daily.

Education

High School Diploma -

University City High School
05.2018

Nursing

North West College Marsha-Fuerst School of Nursing
San Diego, CA

Skills

  • HIPAA Compliance
  • BLS Certified
  • Patient Flow Management
  • Time management & problem-solving abilities
  • Strong communication & interpersonal skills
  • Proficiency in Microsoft office suite (Word, Excel, Powerpoint)
  • Medical Terminology
  • Telephone Etiquette
  • Data Entry
  • Electronic Health Records (EPIC)
  • Cash Management
  • Administrative Support
  • Fine Collection
  • Basic Accounting

Timeline

Accounting & Cash Applications Clerk

Mitchell 1
08.2023 - Current

Customer Service & Retention Specialist

Mitchell1
06.2021 - Current

Server

BJ's Restaurant & Brewhouse
01.2020 - 02.2021

Barista

Starbucks
05.2018 - 09.2019

High School Diploma -

University City High School

Nursing

North West College Marsha-Fuerst School of Nursing

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Stephanie Mendivil