Stephanie Mendoza
Houston,TX
Summary
Dynamic sales professional with proven expertise in customer service and sales expertise, honed at Cavenders Western Store. Excelled in building customer relationships, enhancing customer satisfaction, and driving sales through strategic product recommendations. Skilled in cash handling and problem-solving, achieving notable revenue increases. Adept at teamwork and collaboration, consistently meeting business needs with flexibility and a goal-oriented approach.
Overview
2024
2024
years of professional experience
Work History
Sales Associate
Cavenders Western Store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier
El Guero
09.2020 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate Degree In Nursing - Medical Physics
San Jacinto College
Houston, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Cash handling
- Exceptional customer service
- Flexible schedule
- Sales expertise
- Product sales
- Sales training
- Fitting room maintenance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cashier
El Guero
09.2020 - 03.2023
Sales Associate
Cavenders Western Store
Associate Degree In Nursing - Medical Physics
San Jacinto College
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