Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Mendoza

Troy,MI

Summary

Human Resource Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Human Resources Coordinator

Niterra
10.2023 - Current
  • Maintained and updated the Human Resources Information System (HRIS) and employee records, ensuring audit-ready compliance and accurate job descriptions.
  • Conducted full-cycle onboarding, including scheduling, drug screenings, background checks, and delivering orientation training to new hires.
  • Supported daily HR operations with a focus on recordkeeping, data entry, reporting, and general HR administration.
  • Processed employee verifications and unemployment documentation for hires and terminations in a timely manner.
  • Reviewed HR documentation for accuracy and completeness, ensuring compliance with policies and standards.
  • Generated weekly and monthly HR reports to support cross-departmental needs.
  • Administered HR department purchasing card and managed travel expense reporting for the Executive of HR.
  • Designed and coordinated onboarding workflows to ensure smooth integration of new hires into company culture.
  • Developed and facilitated team-building activities, serving as a lead contributor in planning and execution.
  • Created a comprehensive new hire process and assessed onboarding effectiveness by tracking productivity and retention.
  • Partnered with multiple business units to strengthen communication and streamline HR support.
  • Supported employee relations initiatives, fostering a positive, inclusive, and retention-focused workplace culture.
  • Compiled and monitored employee data and personnel documents, improving accuracy and accessibility of records.
  • Streamlined HR administrative processes, reducing manual workload through digitization of records.
  • Coordinated training sessions to enhance team skills, knowledge, and professional development.
  • Served as primary point of contact for the internship program, providing leadership, guidance, and onboarding support to interns.
  • Acted as an integral team member in organizing and improving the company’s internship program.

Bartender

Exchange Bar And Grill
06.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Maintained a positive attitude in between slow shifts to promote a motivating positive work environment.
  • Constantly communicated with staff members to establish myself in a new work environment.
  • Represented the owner in a positive light at all times to inquisitive customers.
  • Developed knowledge for the beer served at the restaurant to increase restaurant sales.
  • Maintained communication with staff to make sure all customers were taken care of in a timely fashion.
  • Conveyed menu knowledge to customers to increase sales and ensure customer satisfaction.
  • Maintained organized notes and computer logs to ensure customers were being billed accurately.

Bartender

Bar Louie
12.2021 - 06.2022
  • Rapidly learned bartending related skills such as pour counting and cocktail making.
  • Became an integral part of the bartender team by working in a fast pace and ensuring my coworkers had the right tools to have a smooth shift.
  • Resolved conflicts between my coworkers and customers whenever a miscommunication would arise.
  • Represented the company in a positive manner to the customer in light of a limited menu or a limited alcohol selection.
  • Tended the maximum amount of customers possible during busy shifts to increase sales and ensure customer satisfaction.
  • Maintained a professional attitude when conflicts between staff would arise to promote a positive work environment.

Behavioral Technician

Trumpet Behavioral Health
09.2019 - 08.2020
  • Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
  • Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
  • Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
  • Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
  • Maintained an open line of communication between my supervisor and the parents of the kids I was assigned to ensure everyone is up to date on the child’s progress.
  • Sustained a positive relationship with the children to provide a welcoming learning environment.

Education

Associates Equivalent - Psychology

Wayne State University

Certification - Human Resources

Michigan State University
East Lansing, MI

Skills

  • Complex Problem-Solving
  • Manage Employee Relations
  • Microsoft Office
  • Adaptable to Changing Conditions
  • Maintains confidentiality
  • Employee relations
  • Microsoft office and DocuSign
  • New employee orientations
  • Confidential document control & Compliance
  • Onboarding coordination
  • Superb interpersonal skills
  • Background checks
  • Report generation
  • ADP
  • FLUENT IN SPANISH

Certification

  • [Certified Human Resources Specialist],[Michigan State University ] - [October 2022]

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Coordinator

Niterra
10.2023 - Current

Bartender

Exchange Bar And Grill
06.2022 - Current

Bartender

Bar Louie
12.2021 - 06.2022

Behavioral Technician

Trumpet Behavioral Health
09.2019 - 08.2020

Certification - Human Resources

Michigan State University

Associates Equivalent - Psychology

Wayne State University

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