Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Mendoza Ayala

Bronx,NY

Summary

Dynamic Store Manager with a proven track record at Sprint T-Mobile, excelling in customer service and team leadership. Enhanced customer engagement through strategic inventory management and staff training, resulting in improved revenue generation. Skilled in problem-solving and communication, fostering a collaborative environment that drives performance and satisfaction.

Overview

11
11
years of professional experience

Work History

Store Manager

Sprint T- Mobile
05.2019 - 04.2022
  • Directed daily operations to enhance customer engagement and satisfaction.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Trained and mentored staff, fostering a collaborative team environment focused on performance.
  • Analyzed sales data to identify trends and adjust strategies for improved revenue generation.

Front Desk Receptionist

Dr. Aronov
04.2015 - 06.2018
  • Managed patient scheduling and appointment coordination, enhancing clinic efficiency.
  • Facilitated communication between patients and healthcare providers to address inquiries and concerns.
  • Oversaw patient check-in and check-out processes, ensuring smooth operations during peak hours.
  • Utilized electronic health record (EHR) systems for accurate patient information management.
  • Developed streamlined processes for insurance verification, reducing wait times for patients.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.

Sales Associate

Hen
02.2011 - 08.2014
  • Drove sales initiatives, enhancing customer engagement and satisfaction.
  • Trained new associates on product knowledge and customer service best practices.
  • Analyzed customer feedback to improve service delivery and address concerns effectively.
  • Managed inventory levels, ensuring product availability and minimizing stockouts.

Education

Associate Human Services -

Monroe College
Bronx, NY

GED -

Monroe College
Bronx, NY
06-2025

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Staff management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Store Manager

Sprint T- Mobile
05.2019 - 04.2022

Front Desk Receptionist

Dr. Aronov
04.2015 - 06.2018

Sales Associate

Hen
02.2011 - 08.2014

Associate Human Services -

Monroe College

GED -

Monroe College

Similar Profiles

CREATE PROFILE