Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE MENG

PEMBROKE,USA

Summary

Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.

Overview

21
21
years of professional experience

Work History

ACCOUNT EXECUTIVE

TAGGART INTERNATIONAL
08.2023 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Developed strong relationships with key suppliers, enabling favorable pricing and delivery terms.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Resolved customer issues promptly, improving overall client satisfaction scores as a result.

Import/Export Logistics Representative

ASF Logistics
07.2016 - 08.2023
  • Responsible for the documentation on over 100 bookings monthly.
  • Develop sources of supply and obtain information from suppliers concerning product and/or service specifications, price, delivery dates and ensure all applicable data is current at supplier.
  • Handle problems smoothly, working out solutions with Customs officials and expediting resolutions.
  • Process documentation efficiently, accurately handling invoices, cargo paperwork, and delivery orders.
  • Complete all tasks promptly and with minimal oversight.
  • Comply with import laws, preventing costly errors and delays.
  • Research tariffs in order to assist the customer with correct and cost-efficient duty rates.
  • Handle multiple accounts with detailed instructions per consignee.
  • Create spreadsheets to provide customers with descriptions, tariffs and costs for their current and future shipments.
  • Provide tracking information on all shipments to ensure containers would arrive on time or notify the customer if their shipment is delayed.
  • Prioritize work based on business demands and freight delivery times.
  • Ensure all entries are submitted to Customs before last free day in order to prevent demurrage.
  • Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
  • Enhanced customer satisfaction with timely deliveries and effective communication regarding shipment updates.
  • Resolved customer issues promptly, improving overall client satisfaction scores as a result.

Medical Transcriber

Georgia Skin and Cancer Clinic
03.2010 - 07.2015
  • Accurately transcribed confidential and detailed dermatology medical records.
  • Successfully completed all jobs before mandated deadline.
  • Created weekly invoices and kept track of all office expenses.
  • Efficient in transcription software and equipment to work from home.
  • Identified errors in reports which could compromise patient care.

Export Documentation Specialist

Page International
05.2007 - 03.2010
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Demonstrated extremely fast and accurate typing abilities.
  • Excellent knowledge of all dermatology terms.
  • Responsible for the documentation on over 100 bookings monthly.
  • Developed sources of supply and obtained information from suppliers concerning product and/or service.
  • Specifications, price, delivery dates and ensured all applicable data is current at supplier.
  • Prepared definitive documents including terms and conditions, commercial invoice and packing lists in order to clear cargo in multiple foreign countries.
  • Contacted new clients to determine the needs and particulars of the account, created client profiles and advised upper management of details.
  • Received a daily status report and determined necessary orders to work.
  • Responsible for accurately creating shipping documents based on shipper's instructions and requirements of customs to ensure cargo was loaded and shipped without error.
  • Reviewed and checked team member's work for accuracy.
  • Worked closely with other departments and management to ensure accuracy and client satisfaction.
  • Attended meetings with the CEO and clients to discuss new business opportunities.
  • Monitored team member's reports, emails and messages in the event of their absence.
  • Monitored supplier performance and prepared reports and other pertaining to the service received.
  • Resolved problems related to purchasing, delivery, and receiving to the customer by taking appropriate corrective action.

CHILD SUPPORT SPECIALIST

DISTRICT ATTORNEY
01.2004 - 05.2007
  • Managed over 1500 child support cases.
  • Configured child support payments based on laws and guidelines.
  • Responsible for monitoring the receipt and distribution of payments.
  • Collected and distributed over $150,000.00 monthly.
  • Responsible for preparing cases for court, including new child support orders and contempt actions.
  • Managed coworkers' caseloads when absent.
  • Executed appropriate case action to locate absent parents.
  • Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
  • Negotiated settlements and agreements with parties outside of court.
  • Monitored cases and reviewed to determine eligibility for closure.
  • Gathered information from custodial parents and documented case history in case management software.

Education

Diploma -

Pineland Christian Academy
Savannah, GA
05.2002

Skills

  • Account management
  • Written and verbal communication
  • New business opportunities
  • Interpersonal skills
  • Operations
  • Managing client relationships
  • Task prioritization
  • Excellent communication
  • Multitasking Abilities
  • Problem-solving

Timeline

ACCOUNT EXECUTIVE

TAGGART INTERNATIONAL
08.2023 - Current

Import/Export Logistics Representative

ASF Logistics
07.2016 - 08.2023

Medical Transcriber

Georgia Skin and Cancer Clinic
03.2010 - 07.2015

Export Documentation Specialist

Page International
05.2007 - 03.2010

CHILD SUPPORT SPECIALIST

DISTRICT ATTORNEY
01.2004 - 05.2007

Diploma -

Pineland Christian Academy

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