Stephanie Mercado
Cypress,CA
Summary
Human Resources Executive with 25 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Senior Vice President, Human Resources
Venbrook Group, LLC
06.2007 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Spearheaded shared governance and collaboration on employee relations, HR administration, and related HR topics.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Oversaw HR, Benefits, Payroll and Recruiting staff to increase productivity, facilitate collaboration between teams, and improve engagement.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Identified opportunities to improve business process flows and productivity.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Enhanced employee well-being by designing and implementing comprehensive wellness programs.
Human Resources Business Partner
Carl Warren & Company (Division of Venbrook Group)
03.2014 - 02.2019
- Managed Human Resources and Payroll staff.
- Collaborated with leadership to assess and improve policies.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Conducted exit interviews to gauge areas of success and opportunities for improvement.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Streamlined payroll processes by implementing efficient software and reducing discrepancies in employee payments.
- Contributed to high levels of employee satisfaction through prompt resolution of HR-related concerns and proactive communication regarding policy changes or updates.
- Conducted thorough new hire orientations, providing employees with a comprehensive understanding of company policies and procedures surrounding compensation and benefits.
- Managed payroll for over 200 employees, ensuring timely and accurate disbursement of salaries each month.
- Maintained comprehensive records for all employees, including personal information, salary history, leave balances, performance reviews, and training documentation.
- Supported open enrollment periods for company benefit plans by coordinating communication efforts, answering employee questions, and facilitating necessary paperwork submissions.
- Handled administration and communication of the ESOP closure, due to acquisition.
Payroll Benefits Specialist
Carl Warren & Company (Division of Venbrook Group)
06.2007 - 03.2014
- Presented benefits to plan participants in easy to understand terms in order to educate each on available options.
- Reconciled monthly benefits invoices, identifying discrepancies and working towards a resolution with vendors.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Updated HRIS systems as needed to reflect payroll and benefit-related changes accurately, maintaining up-to-date records for all team members.
- Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
- Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members.
- Facilitated year-end processing tasks including W-2 preparation and distribution as well as ACA reporting requirements.
- Managed multi-state payroll processing to ensure timely delivery of paychecks and compliance with state regulations.
- Assisted in conducting internal audits for compliance with company guidelines and legal requirements related to payroll and benefits administration.
- Coordinated annual retirement plan audits, ensuring compliance with ERISA regulations.
- Enhanced payroll accuracy by diligently reviewing timesheets and resolving discrepancies.
Human Resources Generalist
Strategic HR
03.2006 - 06.2007
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Facilitated criminal background check process.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Developed and maintained benefit reconciliation process.
Human Resources Specialist
Rockwell Collins
08.1999 - 01.2006
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records to establish accuracy and compliance with applicable regulations.
- Developed and implemented onboarding and orientation programs.
- Administered employee benefits programs and assisted with open enrollment.
Education
Associate of Arts -
University of Phoenix
Skills
- Human Resources Management
- Legal Compliance
- HR Policies and Procedures
- Organizational Development
- Employment Law
- Employee Relations
- Payroll Administration
- Benefits Administration
- Workers Compensation
- Recruitment Strategies
- Career Development
- Workforce Planning
Affiliations
- SHRM
- PIHRA
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Business Partner
Carl Warren & Company (Division of Venbrook Group)
03.2014 - 02.2019
Senior Vice President, Human Resources
Venbrook Group, LLC
06.2007 - Current
Payroll Benefits Specialist
Carl Warren & Company (Division of Venbrook Group)
06.2007 - 03.2014
Human Resources Generalist
Strategic HR
03.2006 - 06.2007
Human Resources Specialist
Rockwell Collins
08.1999 - 01.2006
Associate of Arts -
University of Phoenix
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