Stephanie Meredith
San Bernardino,CA
Summary
Punctual and honest with solid background in Customer Service environments. Always provides exceptional service. Dedicated to resolving issues and offering support where needed.
Overview
12
12
years of professional experience
Work History
Substitute
The Education Team
02.2024 - Current
- Implemented engaging art projects that support creativity and self-expression among students
- Organized and led recreational sports activities, both indoor and outdoor, promoting physical fitness and teamwork skills
- Managed interactive gaming sessions, creating a fun and inclusive environment for students
- Facilitated group activities like puzzles, City Guesser, and Jeopardy to encourage collaboration, critical thinking, and social interaction
- Provided support and guidance to students, fostering a positive and supportive atmosphere conducive to personal growth and development.
Cashier/Customer Service Representative
Popshelf
08.2021 - 04.2023
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Worked flexible schedule and extra shifts to meet business needs
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Maintained current knowledge of store promotions and highlighted sales to customers
- Set up new sales displays each week.
Merchandiser/Customer Service
Sam's Club
08.2019 - 01.2021
- Enhanced overall store appearance by applying careful consideration to product and display locations, as well as seasonal items
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Maintained current knowledge of store promotions and highlighted sales to customers
- Learned duties for various positions and provided backup at key times
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Enmarket
06.2017 - 01.2019
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Worked flexible schedule and extra shifts to meet business needs
- Conducted inventory counts by adding each item in stock and documenting in computer system
Delivery Driver/Merchandiser/Retail Service Specialist
O'Reilly Auto Parts
01.2015 - 03.2017
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies
- Attended to customer complaints and processed product return or replacement requests
- Assisted customers in making informed purchase choices and selecting products
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Fulfilled customers' special requests for merchandise and delivery times
- Provided primary customer support to internal and external customers
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Customer Service Representative
SITEL
06.2012 - 07.2013
- Troubleshooting for Verizon Wireless phones and iPads
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Resolved concerns with products or services to help with retention and drive sales
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Documented and detailed calls and complaints using call center's CRM database
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Some College (No Degree) -
The Art Institute of Atlanta
Atlanta, GAHigh School Diploma -
Cross Creek High School
Augusta, GA05.2010
Skills
- Mentoring
- Customer service
- Organizational skills
- Microsoft
- Communication skills
- Data entry
- Group and individual instruction
- Lesson plan implementation
- Classroom and activity supervision
Timeline
Substitute
The Education Team
02.2024 - Current
Cashier/Customer Service Representative
Popshelf
08.2021 - 04.2023
Merchandiser/Customer Service
Sam's Club
08.2019 - 01.2021
Cashier
Enmarket
06.2017 - 01.2019
Delivery Driver/Merchandiser/Retail Service Specialist
O'Reilly Auto Parts
01.2015 - 03.2017
Customer Service Representative
SITEL
06.2012 - 07.2013
Some College (No Degree) -
The Art Institute of Atlanta
High School Diploma -
Cross Creek High School
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