Stephanie Meskill
Alpharetta,GA
Summary
Enthusiastic and motivated individual seeking to support the on-Board leadership strategy that works system wide to improve, enhance, and elevate the Purser/flight attendant role to align with NPS, ensure we are fit for growth on the global stage, inclusive and aligned with Delta’s business goals, and focused on safety first, always. Committed to fostering an environment where all individuals, regardless of their background, identity, or experiences, feel valued & respected.
Overview
34
34
years of professional experience
Work History
Health, Safety, Security & Wellness Specialist-ATL
Delta Air Lines
07.2022 - Current
- Applied Safety Management System (SMS) principles to proactively manage risks and to promote policies, procedures, and safety initiatives
- Assisted in the development and implementation of numerous SOPs for IFS HSSW
- Presenter New Hire Base Orientation: Month 1 and Month 3 presentations to deliver critical HSSW information to flight attendants
- Assisted in the development and presented Purser IQ training to deliver critical HSSW information to trainees. Developed ergonomic station to enhance trainees experience and gain hands on interaction
- Point of contact for EIG's monthly meetings: engage with members at meetings, develop open communication, and trust, support Plane Safe, provide information when requested or needed
- Assist in the continuous development of the Communication, Engagement, and Promotion collateral SOP to drive consistency through all the bases
- Monthly Base Newsletter-constructing on Canva, creating Hot Topics, providing Care Conversation topics pertinent with the operation. Created ways to increase engagement-SkyHub
- Promote & support HSSW safety events in Atlanta base. Constructing SOP and development of Run Of Show & vendor recruitment
- Debrief/support of crews after critical events: RIC-evacuation, LHR-Dry Ice event, LOS-fatality
- Presenter at the IFS/ACS quarterly connects
- Development of Elevated Purser Role, enhanced Flight Leader Role, and the creation of Safety Champion: Developing Elevated FL role- in progress, compiling ideas, building Executive Deck
Flight Attendant
Delta Airlines Inc
01.2019 - 06.2022
- Prioritizing Safety to passengers/crew onboard aircraft and ensuring that flight attendants can perform their duties onboard in a safe, professional, and friendly environment
- Communicate across divisional lines between Flight Ops, Catering, ACS, Tower Ops in a timely manner to ensure all needs are met prior to each flight, during boarding, in-flight, and deplaning
- Creating a customer experience that exceeds expectations
- Uphold Delta’s Core Values of Honesty, Integrity, and Professionalism always.
Front Office Coordinator
Precision Pain Relief Center
02.2018 - 01.2019
- Responsibilities include: Meeting and greeting patients, management of patient schedule, processing medical records request, collecting and posting payments, obtaining medical records for patients, managing timing of appointments and maintenance of health records
- Partnered with attorneys to provide documentation for auto accidents and creating binders to present to the attorneys
- Main source of communication with patients and maintaining friendly and personable relationships with clients
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Front Office Coordinator/Assistant to Physician
Alpha Medical Centre
08.2012 - 01.2018
- Responsibilities include: Hired new employees, trained of all front office employees and scheduled all employees
- Communicate lab results to patients, process referrals to Specialists, direct contact with pharmaceutical representatives- scheduling and conducting in-service lunches
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Ability to process prior authorizations for medications and assisted the physician to stream line procedures for the betterment of the office
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Ability to work with little or no supervision with efficient time management
Office Manager
Multiple Physical Therapy Offices
06.1990 - 07.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
- Streamlined office operations by implementing efficient filing systems and organizational strategies
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
office manager
Advantage physical therapy
06.2005 - 07.2007
- Successfully assisted a previous employer in the development and execution of a new Physical Therapy practice from start up
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Responsible for signing contracts with insurance companies, advertisement, building relationships with referring doctor’s office staff, and implementation of computer programs
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
billing manager
physical therapy institute
01.1996 - 04.1998
- Responsible for billing insurance and patients
- Knowledgeable in insurance verification, benefits, and responsible for A/R Duties included: payroll, office supplies, and managing front office employees
- Assisted as a physical therapy aide.
Physical therapy Aide/billing asst/receptionist
hunterdon physical & sports therapy
06.1990 - 01.1996
- Receptionist duties
- Answering phones, checking patients in/out, collected copays, verified insurance, scheduled patients, meet and greet patients
- Assisted billing manager with all claims and collections
- Physical Therapy Aide: Responsibilities included direct contact with patients, setting up treatments, and executing treatment plans
- In addition to helping the patient to achieve their goals, I followed them closely through their recovery process
- Employer funded college tuition to attend Fairleigh Dickinson University.
Education
60 College Credits Biology/Physical Therapy Assistant -
Fairleigh Dickinson University
Madison, NJAccounting/Business -
Mercer County Community College/Carroll Community/Raritan
Raritan, NJ1989 Graduated -
Hunterdon Central Regional High School
Flemington, NJ06.1989
Skills
- SafetyNet, DBMS, MyTeam, Tableau, Smartsheet, Microsoft office
- FAA FA Certificate & Flight Attendant Qualified
- Application of SMS
- Human Factors Analysis Classification System
Leadership Experience
- Thunder/LB3 Lacrosse Team Manager 2013-2019
- Certified Fitness Trainer for Les Mills International- Body Pump, Body Step, CX Worx, and TRX
- Centennial High School Lacrosse Board Member-Vice President 2017-2019
- Sponsorship/Fundraising
- Young Men’s Service League Member
- National Charity League for Girls
- 2024 Chairman's Club Nominee
Timeline
Health, Safety, Security & Wellness Specialist-ATL
Delta Air Lines
07.2022 - Current
Flight Attendant
Delta Airlines Inc
01.2019 - 06.2022
Front Office Coordinator
Precision Pain Relief Center
02.2018 - 01.2019
Front Office Coordinator/Assistant to Physician
Alpha Medical Centre
08.2012 - 01.2018
office manager
Advantage physical therapy
06.2005 - 07.2007
billing manager
physical therapy institute
01.1996 - 04.1998
Office Manager
Multiple Physical Therapy Offices
06.1990 - 07.2007
Physical therapy Aide/billing asst/receptionist
hunterdon physical & sports therapy
06.1990 - 01.1996
60 College Credits Biology/Physical Therapy Assistant -
Fairleigh Dickinson University
Accounting/Business -
Mercer County Community College/Carroll Community/Raritan
1989 Graduated -
Hunterdon Central Regional High School
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