Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Meyer

Cottage Grove,OR

Summary

Business-conscious individual offering over 15 years working as a trainer, Lead, and business owner mainly in the health care and financial sector. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring and loyalty. Highly motivated professional with entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. High-energy professional with history of building successful confident, employees. Focused on creating long-term and profitable client relationships through exceptional customer service. High-energy professional with history of building successful and confident employees. Focused on creating long-term and profitable client relationships through exceptional customer service.

Overview

26
26
years of professional experience

Work History

Provider Data Lead

Care Oregon
Portland, OR
01.2023 - Current
  • Lead staff members, organize schedules and delegate tasks.
  • Develop and implement office policies and procedures.
  • Involved in hiring process and training materials
  • Train offshore teams and prepare weekly work load
  • Coordinate weekly team meetings to work through challenges and express wins
  • Lead a team of 13 data entry specialists, providing guidance and instruction to ensure accuracy of data.
  • Create spreadsheets in Excel for projects and daily claim work
  • organize vacation requests, sick days, appointments
  • Prepare agenda for meetings
  • Review existing processes and developed new strategies to improve efficiency in the data entry process.
  • Monitored and identify areas for improvement and provide feedback to staff.
  • Act as liaison between departments within the organization
  • Try and maintain compliance with company policies and procedures related to data entry operations.
  • Test new software programs
  • Participate in meetings with senior management discussing current procedures and workflow processes that can be improved.
  • Maintain database by entering new and updated provider information.
  • Respond to daily inquiries and requests to meet deadlines.
  • Provide ongoing support to my team with communication and mental health support

OFFICE MANAGER/OWNER

Majestic Works Contracting
Eugene, OR
01.2015 - 12.2020
  • Team Leadership
  • Recruitment and Hiring
  • Performance Assessment
  • Decision Making
  • Staff Scheduling

PROVIDER OPERATIONS SPECIALIST III

PacificSource Health Plans
Eugene, OR
01.2011 - 01.2015
  • Payroll, monthly account balancing, bill paying State and Federal tax payments aligning with payroll, quarterly taxes, and balancing using
  • Quickbooks
  • Directly involved in processing IWS (Implementation Worksheets), updating provider records with new, amended and renewal contracts for
  • Provider Contracting
  • Train new employees in Oregon and Idaho on all phone procedures adding provider records, process claims, work in On-Base database, run reports and create new and improved procedures
  • Proficient in Facets and On-Base
  • Use these programs to process claims, input Provider data, process provider contract rates, document storage and retrieval
  • Process Medicare, Medicaid and Commercial claims, in and out of network, and resolve errors
  • Audit provider records for setup accuracy, in and out of network contracted rates, and update as necessary (terminations, additions and updates)
  • Audit provider records for correct demographics, networks and contracts
  • Verify quality and accuracy to identify training and process
  • Improvement opportunities
  • Assist Customer Service and Providers with questions and medical code allowables for medical procedures and durable medical equipment supplies-
  • Assist Team Lead in meetings, web audits, and interviews.

PROVIDER SUPPORT

PacificSource Health Plans
Eugene, OR
01.2006 - 01.2011
  • Processed Medicare and Commercial Claims, in and out of network, and resolved errors
  • Maintained Provider records for setup accuracy, in and out of network, and updated as necessary
  • Worked the phone, email and fax queue, answering questions and problem solving.

CUSTOMER SERVICE FRONT DESK

Selco Credit Union
Eugene, OR
01.1998 - 01.2006
  • Opened and closed accounts, ran credit reports, verified income, problem resolution- opened and closed the branch -Trainer locally and traveled to other cities within Oregon

Education

Bachelor of Science - Psychology

Bushnell University
05.2022

Skills

  • Assignment Delegation
  • Goal Setting
  • Training Management
  • Human Resources Oversight
  • Process Improvements
  • Analytical Thinking
  • Excellent Communication
  • Attention to Detail
  • Computer Skills
  • Software Applications-QNXT, Facets, Symplr, Sharepoint

Timeline

Provider Data Lead

Care Oregon
01.2023 - Current

OFFICE MANAGER/OWNER

Majestic Works Contracting
01.2015 - 12.2020

PROVIDER OPERATIONS SPECIALIST III

PacificSource Health Plans
01.2011 - 01.2015

PROVIDER SUPPORT

PacificSource Health Plans
01.2006 - 01.2011

CUSTOMER SERVICE FRONT DESK

Selco Credit Union
01.1998 - 01.2006

Bachelor of Science - Psychology

Bushnell University
Stephanie Meyer