Stephanie Meza
Dallas,TX
Summary
Reliable and enthusiastic front desk professional with 13+ years of experience in exceptional customer service, with the ability to navigate diverse personalities, and foster a positive workspace. Proactive, with a history of managing multiple tasks in various areas, with specialties in conflict resolution, team coordination, and support. Highly organized, detail-oriented, and thrives in fast-paced environments. Hoping to use my skills to enhance office efficiency and provide excellent support, with the willingness to learn and grow.
Overview
18
18
years of professional experience
Work History
Front Office Manager / Receptionist
Dallas Wellness Center
Dallas, TX
07.2011 - 06.2025
- Ensure proper maintenance of check-in and check-out log books, reservation logs, and other related documents.
- Performed administrative duties such as filing paperwork, preparing reports, updating databases when needed, and answering multi-line phones.
- Assisted in training, evaluating, and developing staff members in order to maintain high standards of performance.
- Established strong relationships with third-party liaisons to foster repeat business opportunities.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that Front Office team members are delivering excellent customer service.
- Monitored office inventory to maintain supply levels.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Teller
Bank of America
Dallas, TX
08.2007 - 06.2011
- Maintained confidentiality of all customer records and information according to company policies.
- Answered customer inquiries regarding bank products and services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed daily reconciliation of teller drawer within established limits.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service and relationships to ensure customer retention.
Education
High School Diploma -
Woodrow Wilson High School
Dallas, TX05-2001
Skills
- Exceptional communication skills
- Complaint handling
- Active listener
- Conflict resolution
- Multi-line business phone operations
- Organizational and time management skills
- Strong leadership and team management
- Strong decision-making skills
- Relationship building
- Inventory management and control
- Reception operations
- Employee supervision
- Confidentiality maintenance
- Ability to handle consistent work with constant interruptions
- Schedule coordination and management
- Effective multitasking
- Visitor management skills
- Ability to work independently
References
References available upon request.
Timeline
Front Office Manager / Receptionist
Dallas Wellness Center
07.2011 - 06.2025
Teller
Bank of America
08.2007 - 06.2011
High School Diploma -
Woodrow Wilson High School
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