Stephanie Michalak
Meinzer Law Firm
Torrance,CA
1
Certification
14
years of professional experience
Results-oriented professional with a proven track record of providing exceptional customer service and achieving high levels of customer satisfaction. Skilled in multitasking and time management, with a strong ability to handle inquiries, manage clients and ensure timely order fulfillment. Experienced in training and supervising staff, with a focus on teamwork and collaboration.
Work History
Legal Secretary
1 Year 4 Months- Provide essential administrative and operational support to the attorneys and legal teams.
- Ensure law offices run efficiently by managing case files.
- Manage all the attorneys schedules.
- Handle all client communication so the lawyers can focus on legal strategy.
Secretary's Assistant
6 Years- Answered telephones to give information to callers, take messages, or transfer calls
- Assisted with computer usage
- Greeted visitors or callers to handle inquiries or direct to appropriate personnel
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Maintained scheduling and event calendars
Lead Server
1 Year- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening
- Interacted with guests to drive satisfaction
- Exhibited strong organizational skills by managing reservations efficiently
- Took food and beverage orders and served meals to patrons
- Handled cash, credit card, and other payment transactions with accuracy
- Answered telephones to take reservations or to-go orders
- Checked on guests to verify satisfaction with each course
Shift Lead
4 Years- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Addressed customer complaints promptly with professionalism and courtesy
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies
- Used company tools and resources to train employees
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Managed inventory levels and minimized loss, following company systems and guidelines
Education
High School Diploma
Skills
Fast learner
Teamwork and collaboration
Customer service
Teamwork
Multitasking and time management
Attention to detail
Certification
313597973
Timeline
Legal Secretary
Meinzer Law Firm
02.2025 - CurrentRead More
Secretary's Assistant
DCS Construction
01.2019 - 01.2025Read More
Lead Server
Petros Kafe
01.2018 - 01.2019Read More
Shift Lead
Smash Burger
01.2012 - 01.2016Read More
Hawthorne High School
High School Diploma
Read More