Hi, I’m
Stephanie Aldridge
Gastonia,NC
Summary
Experienced Finance Manager who is quality-focused and an enthusiastic team player with a successful track record of exceeding production goals. Committed to approaching tasks with tenacity and attention to detail. Strong ability to close deals by earning the trust of others with integrity and consistency. Responsible and enjoys working as a team to maintain a thoughtfully organized Finance Department. Extensive background in sales, finance, automobiles, and customer service. Strong goal orientation, good communicator, compassion for others, and unbeatable work ethic.
Overview
14
years of professional experience
Work History
Independent Contractor
Finance Manager
06.2018 - Current
Job overview
- With each new dealership required to quickly learn new computer programs and dealer specific policies to apply them to daily tasks, improving efficiency and productivity.
- Increased revenue by captivating product sales and bank reserve.
- Prepared all loan and DMV documents in preparation for selling/buying vehicles.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in daily sales.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Capital CDJRIndian Trail, NC
Finance Manager
11.2021 - 07.2022
Job overview
- Trained new and existing staff members to prepare for job requirements.
- Increased revenue by captivating product sales and bank reserve.
- Monitored pipelines to track and log status of loans.
- Communicated and worked closely with bank funding specialist to gather additional required stipulations of automobile loans.
- Prepared all loan and DMV documents in preparation for selling/buying vehicles.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Stateline CDJR Alfa Romeo MaseratiFort Mill, SC
Finance Manager
04.2020 - 05.2021
Job overview
- Trained new and existing staff members to prepare for job requirements.
- Increased revenue by captivating product sales and bank reserve.
- Monitored pipelines to track and log status of loans.
- Communicated and worked closely with bank funding specialist to gather additional required stipulations of automobile loans.
- Prepared all loan and DMV documents in preparation for selling/buying vehicles.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Carolina Auto Dealer Group LLCGastonia, NC
Sales Manager
08.2018 - 09.2019
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Leveraged eLeads, CDK, DealerTrack, RouteOne, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
Priority Honda
Finance Manager
01.2018 - 06.2018
Job overview
- Trained new and existing staff members to prepare for job requirements.
- Increased revenue by captivating product sales and bank reserve.
- Monitored pipelines to track and log status of loans.
- Communicated and worked closely with bank funding specialist to gather additional required stipulations of automobile loans.
- Prepared all loan and DMV documents in preparation for selling/buying vehicles.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment
Full Throttle Powersports
Finance Manager
09.2016 - 12.2017
Job overview
- Trained new and existing staff members to prepare for job requirements.
- Increased revenue by captivating product sales and bank reserve.
- Monitored pipelines to track and log status of loans.
- Communicated and worked closely with bank funding specialist to gather additional required stipulations of automobile loans.
- Prepared all loan and DMV documents in preparation for selling/buying vehicles.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment
Sweetwater Bar And GrillLake Wylie, SC
Server
04.2015 - 09.2016
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected orders and relayed them to bartenders quickly and accurately.
Visiting AnglesBelmont, NC
Certified Nurse Assistant
01.2011 - 04.2015
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Cortland TerraceGastonia, NC
Certified Nursing Assistant
01.2009 - 01.2011
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
JM&A GroupCharlotte, NC
from Finance & Insurance Training
2018
Ashbrook High SchoolGastonia, NC
from Diploma
2008
Carolinas College of Health SciencesCharlotte, NC
from Nursing
2015
Skills
- Program Proficiency: CDK, Reynolds, eLeads, vAuto, CVR, DealerTrack, RouteOne, CUDL
- Superior CIT management
- Exceptional customer service
- Close attention to detail
- Strong closer
- Excellent work ethic
- Team player
- Motivated and eager to learn
Timeline
Finance Manager
Capital CDJR
11.2021 - 07.2022
Finance Manager
Stateline CDJR Alfa Romeo Maserati
04.2020 - 05.2021
Sales Manager
Carolina Auto Dealer Group LLC
08.2018 - 09.2019
Finance Manager
Independent Contractor
06.2018 - Current
Finance Manager
Priority Honda
01.2018 - 06.2018
Finance Manager
Full Throttle Powersports
09.2016 - 12.2017
Server
Sweetwater Bar And Grill
04.2015 - 09.2016
Certified Nurse Assistant
Visiting Angles
01.2011 - 04.2015
Certified Nursing Assistant
Cortland Terrace
01.2009 - 01.2011
JM&A Group
from Finance & Insurance Training
Ashbrook High School
from Diploma
Carolinas College of Health Sciences
from Nursing