STEPHANIE MILAM

Assistant Manager

Papa John's Pizza

12.1994 - 12.2023

Coordinated daily operations to optimize workflow and enhance customer service.
Implemented training programs to improve staff performance and operational efficiency.
Developed inventory management processes to reduce waste and streamline supply chain.
Analyzed sales data to inform strategic decisions and improve profitability.
Led team meetings to foster communication and promote a collaborative work environment.
Ensured compliance with food safety standards and maintained high-quality product offerings.
Managed scheduling to ensure adequate staffing during peak hours, enhancing service speed.
Evaluated customer feedback to implement service improvements and drive satisfaction levels.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Implemented staff training programs to elevate service standards and knowledge.
Assisted in budget preparation, ensuring alignment with financial goals.
Oversaw daily operations to maintain store cleanliness and organization.
Conducted performance evaluations and provided constructive feedback to employees.
Facilitated team-building activities, enhancing team cohesion and morale.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Implemented loss prevention strategies, significantly reducing shrinkage.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Enhanced team productivity by streamlining operational processes.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Improved operational efficiency by adopting new technology for inventory management.
Developed marketing strategies to attract new customers, increasing foot traffic.
Negotiated with suppliers to secure better pricing, reducing operational costs.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Analyzed sales data to identify trends and adjust inventory orders accordingly.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Set aggressive targets for employees to drive company success and strengthen motivation.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Managed senior-level personnel working in marketing and sales capacities.
Launched quality assurance practices for each phase of development
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Streamlined and monitored quality programs to alleviate overdue compliance activities.