Stephanie Milla
Anaheim,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating guests needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Great Maple Disney
11.2023 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Lead Server
Broken Yolk Cafe
10.2021 - 11.2023
- Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
Night Audit Clerk
Key Inn And Suites
01.2015 - 10.2016
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Aided in reducing accounting errors by meticulously auditing invoices, receipts, and other financial documents as part of the nightly reconciliation process.
Education
High school diploma -
Valley High School
Santa Ana, CA06.2014
Skills
- Food and beverage pairings
- Cool Under Pressure
- Reliable and Responsible
- Suggestive Selling
- High-volume dining
- Service prioritization
- Transactions and Cash Handling
- Adaptable and Flexible
- Team Player
- Cleanliness standards
- Guest Engagement
- Strong Work Ethic
- Order Accuracy
Certification
- ServSafe Food Handler
- Alcoholic Beverage Control
Personal Information
Title: Server
Languages
Spanish
Native or Bilingual
Timeline
Server
Great Maple Disney
11.2023 - Current
Lead Server
Broken Yolk Cafe
10.2021 - 11.2023
Night Audit Clerk
Key Inn And Suites
01.2015 - 10.2016
High school diploma -
Valley High School
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