Stephanie Miller
Morrisville,VT
Summary
Highly-qualified Housekeeping Supervisor offering 9 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
3
3
years of professional experience
Work History
Housekeeping Manager
Cady Hill Lodge
07.2022 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 10-15 housekeepers.
- Approved employee timecards
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Housekeeping Supervisor
Field Guide Lodge
08.2020 - 07.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
Education
High School Diploma -
Lamoille Union High School
Hyde Park, VT06.2014
Skills
- Task Prioritization
- Employee Performance Reviews
- Staff Training
- Supply Inventory Management
- Payroll Understanding
- Customer Relationship Management
- Proper Equipment Usage
- Employee Evaluation
- Customer Service
- Housekeeping Support
- Improving Employee Engagement
- Enforcing Safety Protocols
Timeline
Housekeeping Manager
Cady Hill Lodge
07.2022 - Current
Housekeeping Supervisor
Field Guide Lodge
08.2020 - 07.2022
High School Diploma -
Lamoille Union High School
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