Stephanie Miller
Pearland,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Aetna
09.2024 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
- Managed complex accounts, providing tailored solutions to meet client needs and expectations.
- Trained new team members on customer service protocols and effective communication strategies.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Managed patient inquiries, providing accurate information on services and procedures.
- Collaborated with medical professionals to clarify patient needs and improve service delivery.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Investigator
Child Protective Service
01.2023 - 05.2024
- Conduct thorough investigations to ensure child welfare, engaging with families to assess and address safety concerns.
- Accurately document interviews and investigative procedures, ensuring timely completion of detailed reports.
- Uphold strict confidentiality protocols, managing sensitive client information with integrity and in compliance with established guidelines.
- Conducted thorough investigations into child welfare cases, ensuring adherence to legal standards and protocols.
- Collaborated with multidisciplinary teams to develop comprehensive service plans for at-risk children and families.
- Analyzed case data to identify patterns of risk and recommend appropriate interventions for ongoing cases.
Human Service Technician
Child Protective Service
05.2017 - 01.2023
- Facilitated case management by providing administrative support to investigators, ensuring efficient document handling through emailing, phone communication, and faxing.
- Maintained high standards of client service by delivering prompt and professional responses to inquiries and concerns.
- Monitored client and family interactions, contributing to a supportive and effective environment for case resolution.
Customer Service Representative
United Health Care
10.2012 - 05.2017
- Delivered exceptional customer service by efficiently clarifying inquiries and conducting thorough research to provide accurate information.
- Recognized and escalated high-priority issues in accordance with company protocols to ensure timely resolutions.
- Maintained comprehensive records of customer interactions, ensuring all communication was documented in alignment with organizational standards.
Education
High School Diploma -
Hightower High School
05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Ethical and honest
- Detailed report writing
- Interview techniques
- Due diligence
- Risk assessment
- Report development
- Calm in crisis situations
Timeline
Customer Service Representative
Aetna
09.2024 - Current
Investigator
Child Protective Service
01.2023 - 05.2024
Human Service Technician
Child Protective Service
05.2017 - 01.2023
Customer Service Representative
United Health Care
10.2012 - 05.2017
High School Diploma -
Hightower High School