STEPHANIE MILLER
Cleveland
Summary
Experienced administrative professional with over 15 years supporting operational efficiency, materials management, and budget tracking in public sector environments. Skilled in procurement, inventory control, and project coordination, with a strong record of maintaining compliant documentation and streamlining workflows. Brings proven ability to enhance collaboration and deliver technical support for logistics and management analysis roles.
Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Overview
21
21
years of professional experience
Work History
Central Services Administrative Specialist (CSAS)
State Of Minnesota Department Of Human Services
St. Peter, MN
11.2020 - Current
- Supported office staff to increase operational efficiency and response times
- Managed inbound mail and packages, ensuring accurate routing and timely delivery
- Maintained and updated records for compliance and quick retrieval
- Monitored supply inventory and placed orders to sustain daily operations
- Prepared and distributed team communications to boost collaboration
- Coordinated scheduling and logistics for departmental meetings and events.
- Streamlined administrative processes to enhance operational efficiency within the department.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Handled incoming and outgoing mail.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Security Counselor
State Of Minnesota (MSOP)
St. Peter, MN
09.2005 - 11.2020
- Provided emergency response in crisis situations to defuse tensions and prevent violence on unit
- Displayed cultural and linguistic sensitivity when interacting with clients and families to improve rapport
- Monitored client census via daily Movement Report, recording admissions, discharges and appointments
- Learned new procedures quickly and applied them to daily tasks to improve task completion speed
- Demonstrated respectful and helpful demeanor to support team cohesion and client trust
- Executed daily duties accurately to maintain consistent operations and safety standards
- Adhered to policies and regulatory guidelines to maintain a safe working environment
- De-escalated aggressive incidents using verbal protocols, reducing frequency of on-unit altercations
- Conducted daily security rounds and logged safety observations in incident reports
- Implemented targeted behavior plans with treatment teams to curb repeated rule violations
- Trained new counselors on facility safety policies and emergency response during orientation
- Directed routine security patrols across patient units, documented hazards and reported corrective actions
- Conducted cell and room searches per procedure, recovered contraband and maintained chain-of-custody
- Implemented safety protocols to ensure a secure environment for clients and staff.
- Trained new staff on crisis intervention techniques and safety procedures.
- Developed strong working relationships with colleagues, fostering teamwork and cooperation in meeting shared goals related to maintaining a secure environment.
Education
High School Diploma -
St. Peter High School
St. Peter, MN06-2003
No Degree - General Studies
South Central College
Mankato, MN09-2003
No Degree - American Sign Language
St. Paul College
Saint Paul, MN04-2005
Skills
- Materials Management
- Procurement
- Inventory Control
- Budget Tracking
- Project Coordination
- Time Management
- Microsoft Office
- Data Entry
- Conflict Resolution
- Critical Thinking
- Verbal communication
- Spreadsheet creation
Timeline
Central Services Administrative Specialist (CSAS)
State Of Minnesota Department Of Human Services
11.2020 - Current
Security Counselor
State Of Minnesota (MSOP)
09.2005 - 11.2020
High School Diploma -
St. Peter High School
No Degree - General Studies
South Central College
No Degree - American Sign Language
St. Paul College